Jaelene Torres
Jacksonville
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Punctual and honest cashier/head cashier with solid background customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Head Cashier
The Home Depot
03.2023 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Cashier
The Home Depot
04.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Stone Coast Academy
Miami, Fl05.2023
Skills
- Monetary Transactions
- Policy Enforcement
- Work Task Prioritization
- Money Transfer Systems
- Multi-Tasking Skill
- Customer Service
- Hospitality and Accommodation
- Employee Motivation
- Adaptability and Dependability
- Microsoft Office
- Signage Updates
- Customer Transactions
- POS Systems
- Verbal Communication
- Cash Handling
- Ticket Sales
- Team Contribution
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier
The Home Depot
03.2023 - Current
Cashier
The Home Depot
04.2021 - Current
High School Diploma -
Stone Coast Academy