Summary
Overview
Work History
Education
Skills
Timeline
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Jaelessa Taylor

Jonesboro,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Account Manager

Aaron's Furniture
Marietta, GA
06.2024 - Current
  • Created comprehensive reports on account performance and presented them to senior management.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Negotiated contracts with clients to maximize profitability.
  • Managed multiple accounts simultaneously while meeting deadlines.

Merchandise Inventory Leader

Kroger
Carrollton, GA
09.2023 - 05.2024
  • Supervised a team of up to 10 employees responsible for stocking shelves with merchandise.
  • Analyzed sales data to determine stock levels, reorder points, and potential markdowns.
  • Coordinated with vendors regarding new shipments and returns processes.
  • Conducted periodic audits to identify areas requiring improvement.

Customer Service Team Leader

Publix
Carrollton, GA
09.2022 - 08.2023
  • Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
  • Provided guidance to customer service representatives in resolving complex customer issues.
  • Monitored the accuracy of data entry into the company's database system by customer service staff.
  • Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.

Behavioral Therapist

A New Well Home Healthcare
McDonough, GA
01.2021 - 08.2022
  • Conducted assessments of client's social, emotional, educational and behavioral functioning in order to develop treatment plans.
  • Collaborated with other mental health professionals to ensure comprehensive care for clients.
  • Provided crisis intervention services when necessary, de-escalating situations quickly and safely.
  • Maintained accurate records of clinical progress notes detailing all relevant information from each session.

Customer Service Associate

Atlanta Community Food Bank
East Point, GA
05.2018 - 08.2019
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Handled cash register operations accurately during peak times.

Education

Associate of Science - Clinical Psychology

Georgia Military College - Graduate
Milledgeville, GA

High School Diploma -

East Coweta High School-Graduate
Sharpsburg, GA

Skills

  • Data Analytics
  • Territory Management
  • Preparing contracts
  • Lead Generation
  • Customer Service
  • Vendor Relations
  • Account Management
  • Lead Development
  • Sales Development
  • Team Training
  • Contract Negotiation
  • Client Relationship Management
  • Customer training
  • Customer Satisfaction
  • Sales expertise
  • CRM Software
  • Accounts Payable/Receivable
  • Excellent communication skills
  • Customer Relationship Management (CRM)
  • Proficient in all Microsoft Office programs
  • Internet savvy
  • Excellent negotiating tactics
  • Strong lead development skills
  • Schedule Management

Timeline

Account Manager

Aaron's Furniture
06.2024 - Current

Merchandise Inventory Leader

Kroger
09.2023 - 05.2024

Customer Service Team Leader

Publix
09.2022 - 08.2023

Behavioral Therapist

A New Well Home Healthcare
01.2021 - 08.2022

Customer Service Associate

Atlanta Community Food Bank
05.2018 - 08.2019

Associate of Science - Clinical Psychology

Georgia Military College - Graduate

High School Diploma -

East Coweta High School-Graduate

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Jaelessa Taylor