Forward-thinking loss prevention professional with leadership skills and industry expertise to make lasting positive impact on retail operations. Keep costs low through frequent analysis of retail trends and careful monitoring of employees and customers. Resolve criminal issues by working closely with law enforcement agencies
Overseeing the properties security and safety during the yearlong renovations transforming the hotel from Solamar into the Margaritaville. Oversees security staff to enforce hotels policies and procedures. Conducts security patrols to identify concerns with the property's facility and equipment. Assist in training of all colleagues in emergency procedure preparedness and protect hotel assets. Responsible for the day-to-day operation and assist in the development and implementation of standard operating procedures. Respond to disturbances, alarms, engineering issues, and any unusual activities. Defused conflicts using de-escalation and crisis management techniques.
Oversees security staff to enforce hotels policies and procedures. Conducts security patrols to identify concerns with the property's facility and equipment. Assist in training of all colleagues in emergency procedure preparedness and protect hotel assets. Responsible for the day-to-day operation and assist in the development and implementation of standard operating procedures. Respond to disturbances, alarms, engineering issues, and any unusual activities. Defused conflicts using de-escalation and crisis management techniques.
Begin working for Kohls as a loss prevention agent as was promoted to loss prevention supervisor. Later on, took lead in ORC, internal investigation, district trainer captainships. Work in a senior supervisor loss prevention position, overseeing my stores shrink inventory and safety management. Regular responsibilities include utilizing CCTV, conducting audits, training employees and store managers on fraud prevention and intervention, catching and prosecuting shoplifters, conducting internal investigations, and report writing. Received several reconditions for top internal investigator and highest recovery amount throughout the region.
Worked in a senior loss prevention position, overseeing loss management for three districts, including ten stores. Regular responsibilities include conducting audits, training employees and store managers on fraud prevention and intervention, catching and prosecuting shoplifters, conducting internal investigations, and report writing. Have been awarded number one agent in the company for four quarters and have been in the top three all quarters of my employment.
Internal/External Investigations
Strong Report Writing
Organized Retail Crime
Microsoft Word/Excel
First Responder Criminal Law