Jaelin Allen
Centreville,VA
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Caring Residential Service Specialist supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every Resident and/ or customers a positive and memorable experience. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Service Specialist
New Hope Housing
Falls Church, VA
10.2022 - Current
- Assisted in the development of individual service plans, focusing on goals and objectives related to independent living skills.
- Provided crisis intervention when needed to help de-escalate situations.
- Maintained accurate records regarding client progress, incidents, and any changes in condition or behavior.
- Developed positive relationships with clients by providing emotional support, guidance, and advocacy.
- Monitored medication usage for accuracy and effectiveness.
- Created an environment that was safe and supportive of the rights of each individual served.
- Encouraged independence by helping individuals develop appropriate life skills.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Reminded patients to take prescribed medications or nutritional supplements.
- Maintained accurate records and documented client data in company databases.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Sales Associate
Abercrombie & Fitch Kids
Tyson's Corner, VA
09.2022 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
Blind and Window Dressing Installer
CG Blind and window dressings
Woodbridge, VA
02.2021 - 10.2022
- Maintained records of jobs performed including labor hours, materials used and cost estimates.
- Provided technical advice to customers regarding types of Blinds available for purchase.
- Cleaned job sites after completion of projects in order to maintain a safe work environment.
- Checked all installed window dressings for proper operation before leaving the job site.
- Measured and cut blinds to fit window frames according to measurements.
- Assisted customers in selecting appropriate window dressing styles that met their needs and budget.
- Trained new employees on how to properly install various types of window dressings safely.
- Identified damaged or deficient blind components and performed window dressing adjustments.
- Performed detailed measurements and calculations to ensure proper installation of blinds.
- Installed and repaired a variety of window coverings, including wood, faux wood, aluminum, vertical, roman shades and roller shades.
- Inspected finished product for quality assurance before handing off to customer.
- Provided instruction on how to use the window covering hardware correctly.
- Ensured that all safety regulations were followed during installation process.
- Attached mounting brackets onto wall surfaces for secure installations.
- Stored materials properly in designated areas after each job was completed.
- Prepared construction sites, materials and tools for specific projects and loaded and unloaded equipment and products.
- Removed debris, garbage and dangerous materials from sites and assembled and broke down ladder equipment.
- Completed job checklists with customers and answered questions and solved problems before closing projects.
Sales Associate
Home Depot
Fairfax, VA
02.2020 - 02.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate
Giant Food Stores
Chantilly, VA
12.2017 - 06.2020
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Centreville High School
Clifton, VA07-2021
Skills
- Meal Preparation
- First-aid and CPR
- Behavioral support
- Documentation proficiency
- Safety awareness
- Client Advocacy
- Mental Health Support
- Positive Reinforcement
- Personal care assistance
- Confidentiality Practices
- Compassionate Care
- Working Independently
- Collaboration and Teamwork
- Client Needs Assessments
- Customer Service
- Maintaining Client Records
- Issue Reporting
- Home visits
- Self Motivation
- Team building
- Goal Setting
- Effective Communication
- Problem-solving abilities
- Written Communication
- Data Confidentiality
- Teamwork and Collaboration
Affiliations
- I can be very artistic. I enjoy drawing and writing.
- I have perused being an entrepreneur for my own personal business such as creating natural skin products.
Certification
- CPR certification
- First aid certification
- Medication Training (on-going)
- Stop the bleed certification
Languages
English
Full Professional
About Jaelin Allen
- I am very goal-oriented.
- Team builder.
- I show up to work giving my 100%.
- I standout with my creativeness to help add any attributes to my team.
- I am a honest person when it come to my work place (going by the book).
- an effective communicator.
- hands- on learner.
- Quick at mastering skills.
- I provide support, respect, skills, collaboration, and confidence to any team I work with.
References
References available upon request.
Timeline
Residential Service Specialist
New Hope Housing
10.2022 - Current
Sales Associate
Abercrombie & Fitch Kids
09.2022 - 09.2023
Blind and Window Dressing Installer
CG Blind and window dressings
02.2021 - 10.2022
Sales Associate
Home Depot
02.2020 - 02.2022
Sales Associate
Giant Food Stores
12.2017 - 06.2020
High School Diploma -
Centreville High School
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