Jaelin Augustave, Composer/Director
Composer/Creative Director
Boston,MA
Summary
Proven track record in enhancing customer experiences and operational efficiency, notably at NFC Amenity. Excelled in conflict resolution and multitasking, significantly improving client satisfaction. Skilled in customer service and effective problem-solving, my approach led to safer, more inclusive environments and heightened community engagement. Demonstrated strong work ethic and exceptional communication, fostering collaborative relationships and community improvements.
Overview
2
2
years of professional experience
Work History
Concierge
NFC Amenity
11.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Transit Ambassador
Block by Block
08.2022 - 11.2022
- Established strong relationships with community partners to encourage a collaborative approach in addressing transit-related issues and concerns.
- Actively monitored station platforms for potential hazards or areas requiring maintenance attention, resulting in safer environments for all users.
- Participated in ongoing training programs to stay current on latest industry best practices and enhance job performance levels.
- Aided in emergency situations by following established protocols and providing necessary assistance to passengers in need.
Canvasser
Revolution Field Strategies
06.2022 - 10.2022
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Increased voter registration rates by effectively communicating the importance of civic participation during door-to-door canvassing.
- Developed rapport with constituents by actively listening to their concerns and sharing information about relevant policies or initiatives.
Education
Associate of Arts - Music Concentration
Bunker Hill Community College
Boston, MA06.2027
Skills
Customer Service
Highly Adaptable
Strong Work Ethic
Effective problem solving
Excellent Multitasking
Exceptional communication
Training and mentoring
Timeline
Concierge
NFC Amenity
11.2022 - Current
Transit Ambassador
Block by Block
08.2022 - 11.2022
Canvasser
Revolution Field Strategies
06.2022 - 10.2022
Associate of Arts - Music Concentration
Bunker Hill Community College