Jaelin Jewell
Atlanta,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
ZBS associates
01.2020 - Current
- Work with clients who have complaints, orders, or require information about products/services purchased from the organization.
- I also provided solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Stocker
Walmart
06.2017 - 05.2020
- Stocking shelves
- Put products on shelves in an organized system
- Organizing displays
- Arrange items on the sales floor
- Adding price tags to new merchandise
- Counting inventory
- Ensure that the actual inventory matches the records
- Maintaining quality
- Ensure product rotation, code dating, and sanitation standards are followed
- Filling orders
- Assist with picking club pick up order
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Assistant Manager
McDonald's
06.2016 - 12.2019
- Responsible for supervising food preparation areas and ensuring that all hygiene standards are met.
- Maintaining high food quality and cleanliness standards, and minimizing waste to optimize cost efficiency.
- Leads a team of employees, manages inventory, and upholds food safety and hygiene standards.
- Monitor and control inventory levels, ensuring proper stock rotation, making supply orders, and minimizing waste to optimize cost efficiency.
- Organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security.
Education
Associates - Criminal Justice
Atlanta Tech College
Atlanta, GA05-2025
Skills
- Critical thinking
- Time management
- Conflict Resolution
- Inventory Management
- Telephone Etiquette
- Outstanding communication skills
- Problem Resolution
- Customer Complaint Resolution
- Customer Relations
- De-Escalation Techniques
- Customer Service
- Call center experience
Specialknowledge
- Early Childhood Education
- Adjusters license
Timeline
Customer Service Agent
ZBS associates
01.2020 - Current
Stocker
Walmart
06.2017 - 05.2020
Assistant Manager
McDonald's
06.2016 - 12.2019
Associates - Criminal Justice
Atlanta Tech College
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