Jaelin Murphy
Rockingham,NC
Overview
5
5
years of professional experience
Work History
Cashier
Lowes Home Improvment
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Online Grocery Associate
Walmart
02.2021 - 10.2023
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Communicated with customer to confirm clarity of order
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away
Delivery Driver
Amazon
06.2021 - 06.2022
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
Team Member
Bojangles
01.2020 - 01.2021
- Worked hard to learn required tasks quickly to maximize performance
- Built and maintained working relationships with peers and upper management
- Uphold high standards of productivity and quality in operations and looked for ways to go above and beyond job requirements
- Assisted newly hired team members by explaining company procedures and safety requirements
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards
- Rotated through series of different stations based on team needs
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06.2017
Skills
- Adaptability
- Time Management
- Team Player
- Customer Service
- Reliable
- Organization
- Communication
- Hardworking
- Customer Assistance
- Customer service excellence
Timeline
Cashier
Lowes Home Improvment
10.2023 - Current
Delivery Driver
Amazon
06.2021 - 06.2022
Online Grocery Associate
Walmart
02.2021 - 10.2023
Team Member
Bojangles
01.2020 - 01.2021
High School Diploma -
Richmond Senior High School