JAELIN REYES

In this dynamic administrative role, I provide dedicated support to both patients and assigned medical providers across multiple specialties. My responsibilities go beyond standard clerical tasks and include:

• Checking in patients and distributing specialty-specific paperwork as needed, ensuring all required forms are completed and filed into the provider’s folder prior to the visit.
• Managing clinical data for specific conditions such as sleep apnea, including retrieving CPAP downloads from relevant provider websites.
• Serving as the primary administrative contact for a group of assigned providers—handling all patient calls, scheduling needs, and provider-specific requests with professionalism and efficiency.
• Coordinating patient check-out by scheduling follow-up diagnostic tests such as pulmonary function tests, CT scans, echocardiograms, and other procedures ordered during the visit.
• Managing staff messages, patient inquiries, CC’d medical records, and other time-sensitive communications to support the daily workflow of each assigned provider.

This role requires excellent organizational skills, initiative, and the ability to manage complex administrative duties independently in a fast-paced healthcare environment.

In this front-line administrative role, I serve as a key point of contact for patients, clinical staff, and referral sources, ensuring a positive and professional experience. My responsibilities include:

• Greeting patients and communicating with staff and referral sources in a courteous, professional manner to support smooth clinic operations.
• Scheduling a variety of appointments and managing multiple clinicians’ calendars using the EPIC electronic health record system.
• Registering new patients and updating existing charts by accurately collecting and entering demographic and insurance information.
• Handling high volumes of inbound and outbound calls to assist patients with appointments, insurance questions, and general inquiries.
• Contacting insurance companies to verify benefits and obtain prior authorizations when necessary.
• Training and mentoring new employees to ensure they are well-versed in department procedures and patient service standards.

This role has strengthened my administrative, communication, and problem-solving skills, making me well-prepared for a fast-paced office or healthcare administration setting.

In this multifaceted role, I provide front-desk and administrative support across a range of clinical services including primary care, mental health, pediatrics, and dentistry. Key responsibilities include:

• Checking in patients for appointments, scheduling and canceling visits as needed, and verifying all demographic information with updates entered into the system.
• Collecting consent form signatures and ensuring compliance with clinic policies and documentation standards.
• Managing high volumes of incoming phone calls and emails, providing accurate information, routing inquiries appropriately, and delivering excellent customer service.
• Performing routine administrative duties such as scanning documents, making copies, and sending faxes to support clinic operations.
• Training and onboarding new hire employees, helping them become familiar with clinic systems and procedures.
• Personally responsible for reviewing and correcting errors in the insurance report, often requiring the use of insurance portals (such as DSS) to verify and update patient insurance information accurately.

This position has strengthened my ability to multitask, maintain accuracy under pressure, and communicate effectively with both patients and healthcare professionals—essential skills for a successful administrative professional.

In this role, I provide comprehensive administrative and front-desk support to ensure efficient clinic operations and a positive patient experience. Key responsibilities include:

• Accurately registering patients using the EPIC system, managing check-in/check-out procedures, and collecting co-pays in accordance with billing protocols.
• Tracking and reconciling daily collections using Excel, maintaining accurate financial records.
• Verifying insurance coverage and benefits to ensure proper billing and reduce claim denials.
• Scheduling patient appointments and managing follow-up communication to support continuity of care.
• Answering incoming calls, documenting detailed messages, or transferring calls to the appropriate personnel as needed.
• Assisting with a variety of clerical tasks such as faxing, filing, and photocopying to support daily office operations.

This role demands excellent organizational skills, attention to detail, and the ability to manage multiple priorities—skills that directly support success in administrative roles.

Hospital Setting – Office Located in Food Services Department

In this role, I supported both clinical and food service teams by performing a variety of administrative and operational tasks. My key responsibilities included:

• Answering and managing incoming phone calls from nursing units, providing prompt and accurate assistance based on patient and unit needs.
• Collecting, organizing, and filing documentation received via fax to ensure timely processing and easy retrieval.
• Accurately entering patient dietary orders into the electronic health system, maintaining compliance with hospital protocols and individual patient dietary requirements.
• Performing quality control as the tray line checker, ensuring that meal trays matched patient tickets precisely. I was responsible for identifying and correcting any discrepancies to support patient satisfaction and safety.

This role required strong attention to detail, clear communication, and the ability to multitask in a fast-paced healthcare environment—all of which are directly transferable to administrative positions.