Jaelithe Formway-Nelson
Wilsonville,OR
Summary
Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Oregon Community Credit Union
Wilsonville, OR
09.2018 - 12.2019
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of six branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of six-member team.
- Developed in branch audit system increasing performance consistently in placing branch performance in 90 percentile and above on monthly audits.
Branch Representative
Oregon Community Credit Union
Wilsonville, Oregon
09.2017 - 10.2018
- Generated new and repeat sales by providing product and technical information to customers.
- Determined customer requirements and expectations to recommend specific products and solutions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Branch Vault Teller, developed cash flow system that allow branch to degrease risk and meet members needs, keeping in line with organizational standards and objectives.
Child Support Case Manager
Oregon Department Of Justice-DCS
Portland, Oregon
06.2015 - 01.2016
- Maintained minimum case load of 700 families, from establishment through enforcement process in compliance to local laws and court orders.
- Worked to establish paternity through DNA testing.
- Created and updated systems of organization for case service plans and court reports.
- Established parental eligibility through frequent meetings and reviewing information.
- Created new cases and monitored progress through court process.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Office Manager
Furniture Outlet
McMinville, Oregon
11.2007 - 03.2008
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Decreased order errors by 3%, but implementing double approval order process.
Albertson's
General Merchandising Clerk
Sherwood, OR
11.2006 - 11.2007
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently, stocking, ordering, pricing, and cashier.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Interim front end Service Supervisor.
- Interim Customer Service Manager.
- Interim Price tag team member.
- Interim Flouriest for large holiday orders.
General Manager
Denny's Restaurants
Wilsonville And Bend, Oregon
06.1995 - 11.2006
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Excellent skills in cooking, serving, and bartending.
- Decreases liquor costs by 3% through implementations of new inventory system.
- Prepared annual budgets with controls to prevent overages.
- Designed modern employee recognition program which boosted productivity and improved morale.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT06.2021
MBA - Business Administration
Western Governors University
Salt Lake City, UT08.2020
Bachelor of Science - Psychology
Portland State University
Portland, OR12.2014
Associate of Arts - University Transfer General Education
Portland Community College
Portland, OR06.2011
Skills
- Staff Recruitment and Hiring
- Motivational Techniques
- Sales Support
- Employee Performance Reviews
- Account Collections
- Government Rules and Regulations
- Cash Flow and Reconciliation
- Behavior Identification
- Money Handling
- Banking
- Payroll Submission
- Business Management and Development
Certification
- NMLS
- Notary
- Food Handlers
Timeline
Assistant Branch Manager
Oregon Community Credit Union
09.2018 - 12.2019
Branch Representative
Oregon Community Credit Union
09.2017 - 10.2018
Child Support Case Manager
Oregon Department Of Justice-DCS
06.2015 - 01.2016
Office Manager
Furniture Outlet
11.2007 - 03.2008
Albertson's
General Merchandising Clerk
11.2006 - 11.2007
General Manager
Denny's Restaurants
06.1995 - 11.2006
Master of Science - Management And Leadership
Western Governors University
MBA - Business Administration
Western Governors University
Bachelor of Science - Psychology
Portland State University
Associate of Arts - University Transfer General Education
Portland Community College
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