Jaelithe A. Formway-Nelson
Wilsonville,OR
Summary
Dedicated manager with 15 years of experience in leading workforce to increase sales and productivity through optimization protocols to promote growth and reduce operational expenses. Highly organized professional experienced in supplying thorough, organized administrative support to organizational teams. Proactive collaborator for events, shareholder activities and travel arrangements. Excellent record for managing administrations with desired results.
Overview
16
16
years of professional experience
Work History
Assistant Branch Manager
Oregon Community Credit Union
Wilsonville, OR
09.2017 - 12.2019
- Increased audit performance scores for branch from 77% to 92% accuracy.
- Lead team in meeting organizational goals and determine best practices in sales and services.
- Lead, develop, and implement employee development plans for individuals or team along with appropriate training tracks to increase skills, knowledge, and performance of staff.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Child Support Case Manager
Multnomah County Department Of Justice
Portland, OR
06.2015 - 01.2016
- Actively worked child support case load in compliance with local laws with efficiency, built positive relations with clients, and filed appropriate court actions as needed
- Managed and updated 750 client accounts, maintain accuracy rate of 93%
- Responsible for interdisciplinary collaboration and coordination of services to meet client’s needs
- Explained policy, family law and statutes, and processes to clients on ensure understanding of legal process in relation to child support case.
Office Manager
Furniture Outlet
McMinnville, OR
01.2007 - 04.2008
- Managed detailed supply inventory, order placement, product delivery, and inventory control measures.
- Organized travel and planning meetings for Executive Team and coordinated availability of conference rooms for participants.
- Utilized company's accounting systems to review reports and prepare assessments.
- Maintained CRM database with customer updates and report generation.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Implemented collection calling report to collect on past due payments, reduced collections legal costs by 5%.
General Merchandise/Customer Service Supervisor
Albertson’s
Sherwood, OR
11.2006 - 06.2007
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
Multi-Unit General Manager
Units, Denny’s Restaurants
Wilsonville, OR
06.1995 - 11.2006
- Multi-Unit oversight of daily operations
- Area training manager, for all job codes including manager and assistance level training
- Promptly resolved customer concerns, reducing shrinkage by 3%.
- Supervised and performed human resource management functions for 50 subordinates.
- Implemented Inventory Control process improvement initiatives within department to controll overall costs.
Education
Master of Science - Management and Leadership
06.2021
Through this program I developed the managerial and leadership skill sets needed to execute organizational change, drive strategic initiatives, and develop high-performance teams.
- Awarded Excellence in Strategic Management, June 2021.
- Member of National Honors Society
- Dean's List for entirety of program
MBA - Business Administration
09.2020
My Master of Business Administration degree focused on operations management and concepts such as marketing, accounting, finance, and economics. Detailed studies of principles of effective management and leadership and incorporates teamwork, development, and simulations to helped enhance my knowledge and skills necessary to qualify for department management and even executive positions or to start their own successful business.
- Awarded Excellence in Management Communication March, 2019.
Bachelor of Science - Psychology
12.2014
- Member of National Honors Society
- Dean's List 2011-2014
- Completed professional development in Industrial and Organizational Psychology
- Completed professional development in Forensic Psychology
- Undergraduate Teaching Assistant 2012-2013
Skills
- Adaptable to Changing Conditions
- Scheduling and Time-Tracking
- Leadership
- Customer Service
- Problem-Solving
- Organization
- Microsoft Suites
- Detail Orientated
- Merchandise Promotion and Display
- Coaching Skills
Additional Information
- Notary of Public for Oregon State through August, 2023.
Timeline
Assistant Branch Manager - Oregon Community Credit Union
09.2017 - 12.2019
Child Support Case Manager - Multnomah County Department Of Justice
06.2015 - 01.2016
Office Manager - Furniture Outlet
01.2007 - 04.2008
General Merchandise/Customer Service Supervisor - Albertson’s
11.2006 - 06.2007
Multi-Unit General Manager - Units, Denny’s Restaurants
06.1995 - 11.2006
Western Governors University - Master of Science, Management and Leadership
Western Governors University - MBA, Business Administration
Portland State University - Bachelor of Science, Psychology