Reading
Jael S. Gallegos
Department Supervisor - Intake
Long Beach,CA
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizes tasks to achieve optimal productivity. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Department Supervisor - Intake
Moon & Yang, APC
Los Angeles, California
07.2019 - Current
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Communicate with potential clients and explain eligibility requirements, retainer details, contingency fees, and employee legal rights during intake assessment.
- Build and strengthen long-lasting relationships with referral sources based on strong communication, detailed reports on client retention, and timely sign up completion for approved claims.
- Liaise with associated firms and the firm's managing partners to provide and gather information required for the satisfaction of mutual clients and potential mutual clients.
- Created a collaborative data tracking system for new clients and potential new clients which facilitated the department’s growth and increase in the firm’s intake volume
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Law Administrative Clerk
Farahi Law Firm, LLC
01.2019 - 07.2019
- Worked independently and remotely to help develop the law firm’s employment law branch and reach out to potential clients and partners
- Contacted potential clients and handled sensitive, confidential information to help begin their claim process and other them the necessary resources such as access to therapists, physicians, and workers compensation attorneys
- Created training guides and lesson plans for new staff which covered information on wage and hour violations, retaliation, discrimination, and sexual harassment laws such as FEHA, FMLA, FLSA, ADA, etc.
Administrative Assistant & Intake Coordinator
Rastegar Law Group, APC
10.2014 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Called average of 30 clients and potential clients per day.
- Served as the first point of contact or potential clients, created case summary reports for each potential case, handled new cases during the pre-litigation phase
- Held monthly meetings with senior attorney and partners to discuss monthly goals met, exchanged ideas about new advertisement, recruiting, and retainment strategies
- Collaborated with non-profit labor organizations and established close relationships with their board and staff
- Negotiated advertisement package deals with local radio station, magazine, and newspaper companies
Coordinating Director
United Students Against Sweatshops - UC
Santa Barbara
09.2018 - 01.2019
- Expanded the USAS network by providing training to students from other UC campuses on how to establish their own chapter - Held informational workshops on workers' rights, labor laws, and contemporary cases of corporate exploitation of labor in the US and abroad
- Collaborated with other organizations on and off campus to facilitate UC worker strikes; worked closely with faculty to spread awareness about unfair labor practices by the University of California - Successfully organized and facilitated strikes for the American Federation of State, County, and Municipal Employees (AFSCME) Local 3299 and the University Professional Technical Employee-Communications Workers of America (UPTE-CWA) - the two largest employee unions of the University of California.
Founder & President
Progressive, Santa Monica College
04.2015 - 06.2017
- Conducted extensive research on California state and local propositions, candidates, and organizations and held workshops outlining the potential effects each policy proposal could have on marginalized communities
- Supervised and managed all volunteers, board members, and sponsors
- Held weekly board meetings
- Facilitated meetings with other campus organizations to address any misconduct, exclusionary practices, or other type of student organization conflict, particularly those involving race, gender, and disability discrimination
- Held get-out-the vote events, established relationships with professors, elected officials, students, and on- and off-campus organizations to recruit volunteers, create internship and jobs opportunities for members
- Recruited for, planned, and participated in a range of advocacy activities such as supporter recruitment, student political engagement, voter education, and general political education
- Developed and implemented a grassroots outreach strategy that supported the political goals of the club board and membership.
Education
Bachelor of Arts - Sociology
University of California
09.2017 - 06.2019
Associate Degree - Public Policy and Sociology, Liberal Arts
Santa Monica College
01.2015 - 06.2017
Skills
Consultation and advisory
Eligibility review
Intake assessment
Progress reporting
Critical thinking skills
Staff Management
Policy and procedure modification
Workflow planning
Interests
Stand Up Paddle Boarding
Reality TV
Museums & Cultural Activities
Timeline
Department Supervisor - Intake
Moon & Yang, APC
07.2019 - Current
Law Administrative Clerk
Farahi Law Firm, LLC
01.2019 - 07.2019
Coordinating Director
United Students Against Sweatshops - UC
09.2018 - 01.2019
Bachelor of Arts - Sociology
University of California
09.2017 - 06.2019
Founder & President
Progressive, Santa Monica College
04.2015 - 06.2017
Associate Degree - Public Policy and Sociology, Liberal Arts
Santa Monica College
01.2015 - 06.2017
Administrative Assistant & Intake Coordinator
Rastegar Law Group, APC
10.2014 - 06.2017