Jaelun Wiggins
Charlotte,NC
Summary
With extensive experience in the financial sector, I have developed exceptional customer service and cash handling skills. Throughout my career, I consistently displayed the capability to manage transactions accurately and efficiently, maintaining positive interactions with clients. I am now seeking a transition into a different field to utilize these skills for driving customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Travel Consultant
American Express
09.2022 - 10.2024
- Managed and coordinated comprehensive travel arrangements, ensuring personalized and seamless experiences through meticulous itinerary planning
- Prioritized customer satisfaction, consistently delivering tailored service that reinforced loyalty and a customer-centric approach
- Maintained strict adherence to compliance standards, achieving100% conformity with regulatory requirements
- Utilized in-depth fact-finding to understand client needs, providing innovative service solutions across various communication channels
- Fostered customer loyalty by engaging in active listening, establishing rapport, and delivering exceptional care with proficient written and verbal communication
- Employed consultative skills to confidently provide recommendations that addressed clients’ unique travel preferences
- Demonstrated excellent time management and multitasking abilities
- Resolved customer issues efficiently, aiming for first-contact resolution with creative solutions
- Excelled in a performance driven environment, demonstrating a strong commitment to meeting and surpassing objectives
Trusted Advisor
Ashley Furniture HomeStore
10.2021 - 06.2022
- Guided clients through the preparation of essential financial documents for thorough assessments
- Instructed new clients on account services to improve their grasp of investment and financing alternatives
- Delivered customized advice to clients, ensuring alignment with their individual financial goals
- Acquired in-depth knowledge of the home furnishings industry, including product offerings and market placement
- Enhanced sales results through the adoption of personalized sales techniques
- Cultivated a dedicated client base through exceptional service and trust-building
Education
High School Diploma -
Northampton County High School
Gaston, NC06.2015
Bachelor of Arts -
The Art Institute of Raleigh-Durham
07-2019
Skills
- Customer Service Excellence
- Financial Product Knowledge
- Problem-Solving & Issue Resolution
- Communication Skills
- Account Management Support
- Collaboration & Teamwork
- Project Management & Coordination
- Regulatory & Compliance Adherence
- Attention to Detail
- Adaptability & Learning Agility
Timeline
Travel Consultant
American Express
09.2022 - 10.2024
Trusted Advisor
Ashley Furniture HomeStore
10.2021 - 06.2022
High School Diploma -
Northampton County High School
Bachelor of Arts -
The Art Institute of Raleigh-Durham
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