Adept at leading teams and enhancing customer experiences, I excelled at RS2 Graham by revolutionizing shipboard retail operations, achieving a notable increase in service efficiency. Skilled in inventory management and problem-solving, my proactive approach and excellent communication fostered a positive environment, driving significant improvements in both staff performance and customer satisfaction.
Manage and operate all of the shipboard retail and service activities , including but not limited to ship's store , laundry , barbershop , laundry facilities , vending machines , and postal services. Overseeing the ship's store, stocking inventory, processing sales, managing cash transactions. Maintaining accurate records of the stock levels, ordering new supplies, and managing procurement processes. Acting as a cash collecting agent, operating vending machines, and maintaining financial records. Providing excellent customer services to the ships personnel, addressing concerns, and resolving issues at the lowest un-problematic level.
Team leadership & Staff Training
Customer Service Excellent
Cash Handling & POS Systems
Inventory Management
Fueling Operations & Safety Compliance
Budgeting & Cost Control
Problem-Solving Conflict Resolution
Scheduling & Time Management
Health & Safety Regulations Compliance
Sales & Marketing Strategies
Great Communication Skills
Collaboration
Prestige Organization Skills
Adaptability
Creative
Great Active Listener
Great Attention to Detail
Great Critical Thinker
Good Individual / Team worker