Jaelyn Bouma
Grayslake,IL
Summary
Proven Hospitality Assistant, adept in relationship management and excellent communication and problem-solving in fast-paced environments. Utilizes strong organizational skills to manage multiple tasks efficiently. Flexible team player, committed to leveraging interpersonal skills and a warm demeanor to exceed expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Assistant
Conway Farms Golf Club
05.2022 - 08.2023
- Assisted in execution of events, ensuring memorable experiences for attendees.
- Provided courteous and knowledgeable customer relations.
- Identified and resolved customer complaints utilizing strong communication skills concerning food and beverage.
Ice Cream Server
The Freeze
03.2020 - 09.2021
- Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
Education
Bachelor of Arts - Communications
University of Arkansas
Fayetteville, AR05-2027
Skills
- Excellent Communication Skills
- Customer Satisfaction and Guest Relations
- Adaptable and Reliable Team Player
- Positive and Friendly
Affiliations
- Alpha Chi Omega, Sorority
- University of Arkansas Women's Club Lacrosse
Certification
Microsoft Office Certification: Outlook, Word, Excel
Timeline
Hospitality Assistant
Conway Farms Golf Club
05.2022 - 08.2023
Ice Cream Server
The Freeze
03.2020 - 09.2021
Microsoft Office Certification: Outlook, Word, Excel
Bachelor of Arts - Communications
University of Arkansas
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