Jaelyn Childs
District Heights,Maryland
Overview
4
4
years of professional experience
Work History
Undergraduate Student Representative
Unicorn Life Training
02.2024 - Current
- Designed and distributed marketing materials for university-sponsored events
- Monitored and managed university-associated social media accounts, responding appropriately to inquiries
- Maintained a record of student complaints and facilitated resolutions with relevant staff
- Delivered administrative support, including scheduling meetings and taking minutes
Office Assistant
Coppin State University, Business Service Department
09.2022 - Current
- Displayed exceptional customer service to both internal and external stakeholders
- Distributed and explained departmental literature and information
- Maintained and updated files, inventories, and database systems using job-related software
- Reconciled monthly reports and invoices; managed cash deposits at the Cashier’s Office
Customer Care DLP INTERN
District of Columbia Government
06.2024 - 08.2024
- Served as first point of contact for residents and businesses seeking government services
- Greeted clients in navigating systems, resolving inquiries, and understanding available programs
- Investigated and resolved customer complaints or referred to department
- Maintained accurate records of customer interactions using tracking systems
- Drafted emails, memos, and other correspondence to communicate with stakeholders
- Remained updated on government policies and programs to provide accurate information
- Collaborated with supervisors and team members to enhance service delivery efficiency
Camp Counselor
FLOC
06.2023 - 08.2023
- Engaged campers in arts and crafts, sports, games, and field trips while ensuring a safe environment
- Fostered participation in recreational activities through enthusiastic and inclusive leadership.
- Coordinated and led group activities to enhance camper experiences
Retail Associate
TJ Maxx
06.2021 - 08.2022
- Delivered customer service by engaging with shoppers and maintaining a welcoming store environment
- Ensured compliance with operational, merchandising, and loss prevention standards
- Adhered to company policies and labor laws
Education
Bachelor of Social Work - Social Work (Major), Psychology (Minor)
Coppin State University
Baltimore, Maryland05.2026
Timeline
Customer Care DLP INTERN
District of Columbia Government
06.2024 - 08.2024
Undergraduate Student Representative
Unicorn Life Training
02.2024 - Current
Camp Counselor
FLOC
06.2023 - 08.2023
Office Assistant
Coppin State University, Business Service Department
09.2022 - Current
Retail Associate
TJ Maxx
06.2021 - 08.2022
Bachelor of Social Work - Social Work (Major), Psychology (Minor)
Coppin State University