Overview
Work History
Education
Timeline
Generic

Jaelyn Childs

District Heights,Maryland

Overview

4
4
years of professional experience

Work History

Undergraduate Student Representative

Unicorn Life Training
02.2024 - Current
  • Designed and distributed marketing materials for university-sponsored events
  • Monitored and managed university-associated social media accounts, responding appropriately to inquiries
  • Maintained a record of student complaints and facilitated resolutions with relevant staff
  • Delivered administrative support, including scheduling meetings and taking minutes

Office Assistant

Coppin State University, Business Service Department
09.2022 - Current
  • Displayed exceptional customer service to both internal and external stakeholders
  • Distributed and explained departmental literature and information
  • Maintained and updated files, inventories, and database systems using job-related software
  • Reconciled monthly reports and invoices; managed cash deposits at the Cashier’s Office

Customer Care DLP INTERN

District of Columbia Government
06.2024 - 08.2024
  • Served as first point of contact for residents and businesses seeking government services
  • Greeted clients in navigating systems, resolving inquiries, and understanding available programs
  • Investigated and resolved customer complaints or referred to department
  • Maintained accurate records of customer interactions using tracking systems
  • Drafted emails, memos, and other correspondence to communicate with stakeholders
  • Remained updated on government policies and programs to provide accurate information
  • Collaborated with supervisors and team members to enhance service delivery efficiency

Camp Counselor

FLOC
06.2023 - 08.2023
  • Engaged campers in arts and crafts, sports, games, and field trips while ensuring a safe environment
  • Fostered participation in recreational activities through enthusiastic and inclusive leadership.
  • Coordinated and led group activities to enhance camper experiences

Retail Associate

TJ Maxx
06.2021 - 08.2022
  • Delivered customer service by engaging with shoppers and maintaining a welcoming store environment
  • Ensured compliance with operational, merchandising, and loss prevention standards
  • Adhered to company policies and labor laws

Education

Bachelor of Social Work - Social Work (Major), Psychology (Minor)

Coppin State University
Baltimore, Maryland
05.2026

Timeline

Customer Care DLP INTERN

District of Columbia Government
06.2024 - 08.2024

Undergraduate Student Representative

Unicorn Life Training
02.2024 - Current

Camp Counselor

FLOC
06.2023 - 08.2023

Office Assistant

Coppin State University, Business Service Department
09.2022 - Current

Retail Associate

TJ Maxx
06.2021 - 08.2022

Bachelor of Social Work - Social Work (Major), Psychology (Minor)

Coppin State University
Jaelyn Childs