Jaelyn Goldwire
Margate,FL
Summary
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cocktail Server
Seminole Casino Coconut Creek
Coconut Creek, FL
04.2022 - 09.2022
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Communicated with guests to record orders and assess needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maximized sales of specials and Type drinks by thoroughly promoting to customers and maintaining great salesmanship.
Security Officer
Seminole Casino Coconut Creek
Coconut Creek, FL
11.2019 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported irregularities such as fire and safety hazards to maintenance.
Cashier
Burlington
Boca Raton, FL
11.2021 - 11.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $Amount or more per shift.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned Job title and Job title positions and provided backup at key times.
Customer Service Representative
Iqor
Pompano Beach, FL
09.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Server
Park Summit Retirement Home
Coral Springs, FL
01.2017 - 07.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected orders and relayed them to bartenders quickly and accurately.
- Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
Education
Coral Springs High School
Coral Springs, FL06.2019
Skills
- Team Player
- Warm and Friendly
- Maintaining Clean Work Areas
- Brand Loyalty
- Conflict and Complaint Resolution
- Customer Needs Assessments
- Cool Under Pressure
Certification
- CHHA - Certified Home Health Aide
- HHA - Home Health Aide
Timeline
Cocktail Server
Seminole Casino Coconut Creek
04.2022 - 09.2022
Cashier
Burlington
11.2021 - 11.2021
Security Officer
Seminole Casino Coconut Creek
11.2019 - 09.2022
Customer Service Representative
Iqor
09.2019 - 09.2019
Server
Park Summit Retirement Home
01.2017 - 07.2018
Coral Springs High School
Similar Profiles
Safiro OviedoSafiro Oviedo
Table Games Dealer at Seminole Casino Coconut CreekTable Games Dealer at Seminole Casino Coconut Creek
Jameel WilliamsJameel Williams
Casino Cage Supervisor at Seminole Casino Coconut CreekCasino Cage Supervisor at Seminole Casino Coconut Creek
Wislande ysnadinWislande ysnadin
Surveillance Officer at Seminole Casino Coconut CreekSurveillance Officer at Seminole Casino Coconut Creek
NATALIE MORANATALIE MORA
Dual Rate Slot Supervisor/Attendant at Seminole Casino Coconut CreekDual Rate Slot Supervisor/Attendant at Seminole Casino Coconut Creek
Gertha MortelGertha Mortel
Certified Nursing Assistant at Senior Living FacilityCertified Nursing Assistant at Senior Living Facility