Summary
Overview
Work History
Education
Skills
Timeline
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Jaelyn Guidry

Littleton

Summary

Recent Communications graduate with a minor in business and a strong foundation in communication, writing, and media strategy. Dynamic individual with hands-on experience in customer relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

4
4
years of professional experience

Work History

Front Desk Concierge

Courtyard by Marriot
06.2022 - 08.2022
  • First point of contact for guests, providing exceptional customer service and ensuring a welcoming experience
  • Managed daily operations of the front desk, including reservations, check-ins, and check-outs, addressing guest inquiries, and offering recommendations on local attractions, dining, and entertainment.
  • Coordinated special requests, assist with transportation arrangements, and collaborate with other hotel departments to ensure seamless guest experience
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Processed payments and maintained accurate records of transactions in accordance with company policies and procedures

Server Assistant

Red Lobster Restaurant
07.2021 - 08.2021
  • Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options
  • Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation duties as needed
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Assisted servers with monitoring tables for customer satisfaction, quality, and additional service
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Effectively multitasked within fast-paced environment
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Restaurant Waitress

Casa Caliente
06.2018 - 04.2020
  • Greeted customers, answered questions, and recommended specials to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Provided exceptional service to high volume of daily customers
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations

Education

Bachelor of Arts - Communication Studies

Colorado State University
Fort Collins, CO
12-2024

Skills

  • Exceptional communication
  • Effective Time Management
  • Adaptability
  • Collaborative
  • Customer Satisfaction
  • Conflict Resolution
  • Microsoft Office Proficient
  • Google Workspace
  • Coordination Skills
  • Interpersonal Skills
  • Networking Skills
  • Analytical
  • Creativity

Timeline

Front Desk Concierge

Courtyard by Marriot
06.2022 - 08.2022

Server Assistant

Red Lobster Restaurant
07.2021 - 08.2021

Restaurant Waitress

Casa Caliente
06.2018 - 04.2020

Bachelor of Arts - Communication Studies

Colorado State University

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Jaelyn Guidry