Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaelyn K. Boyd

Winder

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Zaxby’s
10.2022 - Current
  • Maintained prior management responsibilities while adapting to a new market location
  • Took on heightened responsibility for food safety compliance, ensuring strong performance on Steritech inspections
  • Oversaw creation and management of the employee schedule, aligning labor needs with store operations
  • Gained comprehensive knowledge of all store functions, contributing to smooth daily operations
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Displayed proper food handling and equipment technique when assisting in kitchen.
  • Demonstrated conflict management skills while supervising employees.

Team Member

Chick-fil-A
03.2022 - 10.2022
  • Delivered accurate guest orders while meeting high-volume speed of service requirements in a fast-paced environment
  • Adapted to and excelled in all store positions, becoming a highly valued and versatile team member
  • Maintained performance under pressure, demonstrating strong multitasking and problem-solving skills in high-stress situations
  • Upheld Chick-fil-A’s reputation for excellence by consistently meeting its high standards of service, accuracy, and professionalism
  • Welcomed and applied constructive feedback to continually improve performance

Assistant Manager

Zaxbys
11.2021 - 03.2022
  • Oversaw large catering orders: coordinated logistics, placed orders, communicated with corporate clients, and ensured accurate, timely delivery
  • Directed drive-thru operations, improving efficiency and maintaining speed-of-service targets
  • Led guest experience initiatives, resolving customer complaints and managing ZCases (official complaint forms) to maintain high satisfaction
  • Collaborated with fellow managers to uphold strong store culture and maximize team productivity
  • Created and maintained weekly employee schedules, a responsibility typically reserved for the GM, balancing labor hours with sales forecasts
  • Analyzed sales data and forecasts to determine optimal staffing levels per day
  • Took on heightened responsibility for food safety compliance, ensuring high scores on Steritech inspections
  • Ensured compliance with food safety regulations as a ServSafe Certified manager, preventing cross-contamination and monitoring safe food handling practices
  • Developed a full understanding of store functions, contributing to smooth and efficient operations

Sales Floor Attendant/Barista

Target/Starbucks
07.2021 - 11.2021
  • Trained and worked as a Starbucks Barista: prepared beverages, prepped and stored food items, and promoted new menu offerings while delivering strong customer service
  • Supported the Grocery Department by unloading trucks, stocking sales floor items, backstocking inventory, and organizing the backroom for efficiency
  • Worked in Order Pickup (OPU): selected and bagged guest online/drive-up orders under strict time requirements in a fast-paced environment
  • Developed in-depth product knowledge to provide guests with accurate recommendations and a positive experience
  • Adapted to multiple roles across departments, demonstrating versatility, efficiency, and teamwork in a high-volume retail setting

Assistant Manager

Zaxby's
06.2020 - 06.2021
  • Oversaw large catering orders: coordinated logistics, placed orders, communicated with corporate clients, and ensured accurate, timely delivery
  • Directed drive-thru operations, improving efficiency and maintaining speed-of-service targets
  • Led guest experience initiatives, resolving customer complaints and managing ZCases (official complaint forms) to maintain high satisfaction
  • Collaborated with fellow managers to uphold strong store culture and maximize team productivity
  • Created and maintained weekly employee schedules, a responsibility typically reserved for the GM, balancing labor hours with sales forecasts
  • Analyzed sales data and forecasts to determine optimal staffing levels per day
  • Ensured compliance with food safety regulations as a ServSafe Certified manager, preventing cross-contamination and monitoring safe food handling practices
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Cashier/Cake Decorator/Ice Cream Maker

Great American Cookies/Marble Slab Creamery
02.2020 - 05.2020
  • Took and processed guest orders with accuracy and efficiency
  • Prepared and served ice cream, shakes, and specialty desserts while operating and maintaining ice cream machines
  • Read and fulfilled custom cake order forms, ensuring guest satisfaction through attention to detail
  • Decorated cakes and desserts to meet guest expectations and store quality standards
  • Baked cookies and cakes to maintain stock levels and support consistent product availability
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.

Cashier/Cook

Zaxby's
03.2019 - 03.2020
  • Accurately processed guest orders and handled transactions with attention to detail
  • Maintained a clean and organized work area, completing scheduled cleaning tasks on time
  • Prepared fresh produce and ingredients to support smooth kitchen operations
  • Cooked and assembled guest orders, ensuring accuracy, quality, and timely service
  • Followed proper food safety and sanitation practices to maintain a safe work environment
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate’s Degree - Radiologic Technology

Athens Technical College
Athens, GA
09-2029

High School Diploma - undefined

Winder-Barrow High School
05.2020

Skills

  • Proficient in food safety
  • Skilled in calculating sales & building schedules
  • Trained in Hospitality and Risk Management
  • Recruiting and interviewing
  • Customer service and satisfaction
  • Vendor relationship management
  • Operations management
  • Orientation and training

Certification

ServSafe Certified in 2021

Timeline

Assistant Manager

Zaxby’s
10.2022 - Current

Team Member

Chick-fil-A
03.2022 - 10.2022

Assistant Manager

Zaxbys
11.2021 - 03.2022

Sales Floor Attendant/Barista

Target/Starbucks
07.2021 - 11.2021

Assistant Manager

Zaxby's
06.2020 - 06.2021

Cashier/Cake Decorator/Ice Cream Maker

Great American Cookies/Marble Slab Creamery
02.2020 - 05.2020

Cashier/Cook

Zaxby's
03.2019 - 03.2020

High School Diploma - undefined

Winder-Barrow High School

Associate’s Degree - Radiologic Technology

Athens Technical College

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