Jaelyn Laymon
Scottsbluff,NE
Summary
Customer Service, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Line Worker
ASI
2019.08 - 2023.11
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected and adjusted work performed to meet expectations.
Patient Access Specialist
Regional West Medical Center
2022.12 - 2023.07
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Contacted insurance companies for patient medical billing operations.
- Providing excellent customer service by promptly answering patient inquiries.
- Contacted patients on annual renewal dates to offer assistance.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Cashier
Walmart
2021.02 - 2021.07
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Gering High School
Gering, NE05.2022
Skills
- Teamwork and Collaboration
- Part and Product Inspection
- Attention to Detail
- Assembly Line Operations
- Payment Processing
- Customer Assistance
- Issue Resolution
- Customer Relations
- Patient Scheduling
- Information Collection
Timeline
Patient Access Specialist
Regional West Medical Center
2022.12 - 2023.07
Cashier
Walmart
2021.02 - 2021.07
Line Worker
ASI
2019.08 - 2023.11
High School Diploma -
Gering High School
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