Summary
Overview
Work History
Education
Skills
Timeline
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Jaelyn Marcum

Matewan,WV

Summary

Dynamic customer service professional with a proven track record at TurboTax, enhancing client satisfaction through exceptional communication and problem-solving skills. Recognized for boosting member retention and improving service quality, I excel in operational efficiency and teamwork, consistently delivering results while maintaining professionalism and a positive demeanor.

Overview

5
5
years of professional experience

Work History

Remote Seasonal Customer Service

TurboTax
01.2025 - 04.2025
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Boosted member retention rates by providing exceptional customer service, tailored to individual needs.
  • Improved company reputation by providing exceptional customer service during the complaint resolution process.
  • Spearheaded process improvements to enhance overall service quality and customer satisfaction levels.
  • Delivered exceptional customer service by resolving issues efficiently and effectively.
  • Consistently maintained a kind and helpful demeanor towards customers.

Host Manager

Tipple Tavern
08.2024 - 12.2024
  • Supervised front-of-house operations to ensure exceptional guest experiences.
  • Consistently provided respectful and effective communication to clients.
  • Trained and mentored new staff on service standards and procedures.
  • Coordinated seating arrangements to optimize table turnover and minimize wait times.
  • Managed reservations and organized events to enhance customer engagement.
  • Implemented operational improvements that streamlined service workflows.
  • Monitored inventory levels and collaborated with suppliers for timely restocking.
  • Resolved guest inquiries and complaints to uphold restaurant reputation.

Cashier/Barista

Corner Cafe Restaurant
07.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Ensured positive client experiences by upholding attitude and respectful communication.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed customer transactions accurately using point-of-sale systems.
  • Managed cash drawer, ensuring balanced daily reports and minimizing discrepancies.
  • Assisted customers with menu inquiries and provided recommendations to enhance dining experience.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Trained new cashiers on operational procedures and customer service standards.
  • Monitored inventory levels for retail items, contributing to restock planning efforts.
  • Resolved customer complaints swiftly, maintaining high levels of satisfaction and loyalty.
  • Built relationships with customers to encourage repeat business.

Cashier

Food City
08.2020 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Belfry High School
Belfry, KY
05.2024

Skills

  • Exceptional communication
  • Operational efficiency
  • Strong leadership
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Effective communication
  • Decision-making
  • Public relations
  • Professionalism

Timeline

Remote Seasonal Customer Service

TurboTax
01.2025 - 04.2025

Host Manager

Tipple Tavern
08.2024 - 12.2024

Cashier/Barista

Corner Cafe Restaurant
07.2023 - 08.2024

Cashier

Food City
08.2020 - 01.2022

High School Diploma -

Belfry High School

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