Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaelyn Mason

Oakland,Ca

Summary

Highly motivated individual seeking new opportunities that will help me grow personality and professional wise.

Overview

5
5
years of professional experience

Work History

Parent Navigator

Beloved Village
04.2025 - Current
  • Provide emotional support and encouragement based on live shared experiences
  • Help parents feel seen or heard
  • Assist families in understanding and navigating social service systems (e.g., CPS, schools, probation, housing, healthcare).
  • Attend case meetings or court hearings with families, advocating for their rights and needs.

Contact representative

IRS
01.2024 - Current
  • Receives incoming contacts (i.e., personal or telephone interviews) with taxpayers and/or their representatives and responds to inquiries initiated by individuals, notices, or other internally generated assignments. Makes outgoing contacts (as applicable).
  • Develops, analyzes, and evaluates information involving the research of records and the nature of each inquiry, including eliciting financial information needed from individuals.
  • Maintains current knowledge of tax law and IRS procedures, policies, directives, and practices.
  • Makes determinations and uses sound judgment concerning taxpayers’ data and controversial matters in reporting.
  • Provides a basic explanation to specific inquiries initiated by individuals, generated notices, or assignments and what future actions are necessary to achieve voluntary compliance.
  • Resolves status inquiries and responds orally or in writing to taxpayer inquiries on a variety of issues such as IRS-initiated actions, filed returns, pending actions, tax account changes, and refund delays.

Teen counselor

City of Berkeley
01.2022 - 01.2024
  • Ensure a group of assigned teens is supervised and safe.
  • Utilize appropriate behavior management techniques.
  • Prepare and lead a variety of activities that are age appropriate.
  • Model good behavior for teens as it relates to sports Manship, manners, and respectfulness.
  • Identify teachable moments and capitalize on them.

Front desk Agent

Courtyard Marriot
01.2021 - 01.2022
  • Manage online, phone and in-person room reservations.
  • Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
  • Take payment from customers.
  • Respond to guests' issues and complaints in a friendly, timely manner.

Activities assistant

Oakland heights
01.2021 - 01.2021
  • Assist in planning, social, intellectual, emotional, and spiritual programs for residents.
  • Covid test
  • Receptionist

Recreation leader

Emeryville Recreation Center
01.2020 - 01.2021
  • Help students with lessons assignments.
  • Assist the students with logging into virtual classroom learning.
  • Organize fun learning and playtime activities.
  • Help staff keep students on track and safe.

Patient registrar

Kaiser Permanente
01.2020 - 01.2021
  • Excellent customer service
  • Data entry
  • Checking patients in

Education

High school diploma -

Aspire Richmond college prep school

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Documentation

Timeline

Parent Navigator

Beloved Village
04.2025 - Current

Contact representative

IRS
01.2024 - Current

Teen counselor

City of Berkeley
01.2022 - 01.2024

Front desk Agent

Courtyard Marriot
01.2021 - 01.2022

Activities assistant

Oakland heights
01.2021 - 01.2021

Recreation leader

Emeryville Recreation Center
01.2020 - 01.2021

Patient registrar

Kaiser Permanente
01.2020 - 01.2021

High school diploma -

Aspire Richmond college prep school

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Jaelyn Mason