Jaelyn McCully
Fresno,TX
Summary
Experienced customer service advocate specializing in medical claims management, with a track record of enhancing customer satisfaction at Health Care Service Corporation. Proficient in using Salesforce and CRM systems to resolve complex issues and improve operational processes. Recognized for exceeding performance targets and fostering teamwork.
Overview
2
2
years of professional experience
Work History
Customer service Advocate
Health Care Service Corporation
Houston, TX
06.2025 - Current
- Responding to customer inquiries
- Resolving issues and complaints and providing information about products and services.
- Knowledge of sales force creating cases, facets for looking up claims for the member and QNXT, CMS (government system)
- Medical terminology and maintaining accurate records of all customers interactions in a crm system
- Meeting or exceeding performance targets for call volume, resolution time and other KPIs
- Collaborate with other departments (sales, providers, pharmacy) to ensure customer satisfaction.
Marketing Assistant
Miri’s Light
Houston, TX
09.2023 - Current
- Managed social media platforms to promote and enhance brand visibility driving awareness of products and services
- Photographed and edited visual content for social media posts, newsletters and other marketing material.
- Processed and shipped online customer orders.
- Promoted products and services through targeted social media campaigns tracking engagement and optimizing posts for maximum reach.
Volunteer Office Assistant
Global Foster Care
Houston, TX
06.2023 - 08.2023
- Efficiently managed incoming phone calls, relaying critical information to management.
- Collaborated with team members to improve administrative processes and workflows.
- Supported data entry tasks using office management software efficiently.
- Maintained an organized filing system of paper documents and electronic files.
Education
Bachelor of Business Administration - General Business, Marketing
Sam Houston State University
Huntsville, TX05.2023
Skills
- Microsoft Office Suite proficiency
- Medical claims management
- Telecommunication systems management
- Documentation and case management
- Medical terminology knowledge
- Quick learner of new systems
- Salesforce
- CRM systems
- Medical terminology
- Call management
- Performance metrics
- Effective communication
- Call center experience
Timeline
Customer service Advocate
Health Care Service Corporation
06.2025 - Current
Marketing Assistant
Miri’s Light
09.2023 - Current
Volunteer Office Assistant
Global Foster Care
06.2023 - 08.2023
Bachelor of Business Administration - General Business, Marketing
Sam Houston State University