JAELYN M. RIVERA

As the Front Desk Receptionist at Paramus Chevrolet, I’m one of the first people customers meet, and I help make sure everything runs smoothly with both customer service and office tasks.

Responsibilities:

• Greet and check in customers upon arrival

• Hand out license plates and registration documents

• Assign stock numbers to keys for new vehicle inventory

• Manage administrative tasks including paging employees, sending emails, and maintaining spreadsheets (Excel)

• Support the sales department by organizing and processing paperwork

• Maintain an organized and welcoming front desk area

• Communicate with internal staff to ensure smooth operations

• Company Overview: Topshelf Fitness Center is a local gym that provides a welcoming environment for members to work out and achieve their fitness goals.
• As a Front Desk Associate, I serve as the first point of contact for members and guests, ensuring they have a positive experience from the moment they enter the facility and to the moment they leave.
• Warmly welcome, greet and promptly assist all guests and members that enter the facility.
• Responsible for processing all sales transactions including gym memberships and any food sold.
• Answer incoming calls in a professional manner.
• Ensure proper membership check-in procedures are followed.
• Respond effectively to members' requests, questions, and concerns. If unable to assist, members are referred to management immediately.
• Ensure the front desk, lobby, workout zones, and any areas that clients use are well maintained.
• Topshelf Fitness Center is a local gym that provides a welcoming environment for members to work out and achieve their fitness goals.

• As a Customer Associate, I provided exceptional customer service while assisting shoppers with transactions, product inquiries, and store navigation.
• Demonstrated excellent customer service skills while assisting customers in a high volume retail environment.
• Processed accurate and efficient cash and credit transactions.
• Developed strong product knowledge and organized merchandise displays.
• Managed customer inquiries, complaints, and requests in a professional manner.
• Accurately balanced cash drawers and reconciled discrepancies.
• Assisted in various departments including produce, floral, pharmacy, and bakery as needed.