Jaelyn S. Ciers
Newport News,VA
Summary
Dynamic and adaptable professional with over 10 years of diverse experience in customer service, administrative support, education, transportation, and legal operations. Renowned for exceptional leadership, problem-solving, and communication skills, consistently excelling in fast-paced environments. A proactive and dependable team player committed to making a positive impact while pursuing continuous personal and professional growth. Eager to leverage a multifaceted skill set to drive success in new challenges.
Overview
14
14
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
05.2025 - 09.2025
- Delivered packages and parcels efficiently across multiple routes.
- Maintained accuracy and timeliness in handling deliveries.
- Maintained accurate delivery records and addressed discrepancies promptly to uphold service integrity.
- Delivered mail and packages efficiently to rural routes, ensuring timely service to all customers.
Dry Cleaner Customer Service Representative
ZIPs Cleaners
01.2025 - 05.2025
- Supervised cleaning staff, ensuring adherence to safety protocols and quality standards.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement.
- Provided exceptional customer service, resolving inquiries and concerns efficiently.
- Managed transaction processing, ensuring accuracy in payments and receipts.
- Assisted in inventory management, tracking supplies and maintaining cleanliness standards.
- Monitored inventory levels of supplies and materials, alerting management to reorder necessary items before stock depletion impacted customer service quality.
Bus Attendant
Hampton City Schools
04.2022 - 12.2024
- Assisted students with boarding and exiting buses safely and efficiently.
- Monitored student behavior to ensure adherence to safety protocols during transportation.
- Collaborated with drivers to coordinate schedules and address student needs promptly.
- Implemented improved processes for addressing student concerns during transit, enhancing overall satisfaction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided support to special needs students, facilitating a comfortable transport experience.
Legal Specialist
Tidewater Finance Company
12.2021 - 04.2022
- Reviewed legal documents for compliance with regulatory standards and organizational policies.
- Conducted legal research to support case preparation and strategy development.
- Facilitated communication between clients and legal teams, ensuring clarity and timely information exchange.
- Managed case files and documentation, maintaining organization and adherence to deadlines.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
Claims Adjuster
WPS Health Solutions
05.2021 - 08.2021
- Evaluated and processed medical claims for accuracy and compliance with policy guidelines.
- Analyzed complex claim issues, resolving discrepancies to expedite payment processes.
- Collaborated with healthcare providers to clarify documentation and ensure proper reimbursements.
- Resolved complex claims issues for expedited processing and resolution.
- Reduced claim processing time by streamlining medical claims adjudication processes.
- Implemented quality control measures to reduce errors and improve overall accuracy rate in claims processing.
Unemployment Claims Specialist
Faneuil Group
07.2020 - 05.2021
- Processed unemployment claims efficiently, ensuring adherence to state regulations and guidelines.
- Reviewed documentation for accuracy, identifying discrepancies to expedite claim resolutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Documented customer interactions accurately in CRM system, ensuring data integrity for future reference.
- Managed high-volume call traffic, maintaining professionalism and composure under pressure.
Tutor, Special Needs Students
Alpha Counsellors Services Inc.
07.2015 - 07.2020
- Developed individualized lesson plans tailored to unique learning styles and needs of special needs students.
- Implemented adaptive teaching strategies to enhance student engagement and comprehension in various subjects.
- Monitored and assessed student progress, adjusting instructional methods to ensure optimal learning outcomes.
- Collaborated with parents and educators to create comprehensive support plans for student development.
- Managed daily office operations, ensuring smooth workflow and effective communication.
Medcial Billing Analyst
Anthem
10.2016 - 12.2019
- Analyzed complex medical billing data to ensure compliance with regulatory standards.
- Developed and implemented efficient billing processes to enhance revenue cycle management.
- Collaborated with healthcare providers to resolve discrepancies in claims and reimbursements.
- Trained junior analysts on best practices in coding and billing procedures.
- Conducted audits of billing records to identify errors and improve accuracy.
Hostess / Concierge / Shift Leader / Server
Movie Studio Grill (formerly CineBistro)
10.2016 - 12.2019
- Delivered high-quality hospitality and guest service in a fast-paced environment.
- Handled transactions, refunds, and customer concerns.
- Supervised shift operations and managed entertainment venue services.
Revenue Cycle Specialist
Kaiser Permanente
01.2012 - 10.2016
- Collaborated with healthcare providers to resolve billing discrepancies and enhance patient account accuracy.
- Managed claims submissions and follow-ups, ensuring timely processing and resolution of discrepancies.
- Implemented procedural changes that reduced claim denials and increased recovery rates for outstanding accounts.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Reached out to insurance companies to verify coverage.
- Identified and resolved payment issues between patients and providers.
Education
Sociology, Criminal Justice
Norfolk State University
Norfolk, VA01.2020
Criminal Justice
Thomas Nelson Community College
Hampton, VA01.2017
Criminal Justice
Virginia State University
Petersburg, VA01.2015
Advanced Studies Diploma - undefined
Bethel High School
Hampton, VA01.2015
Skills
- Time Management & Organizational Skills4
- Safety awareness
- Data collection
- Microsoft office
- Administrative support
- Claims processing proficiency
- HIPAA compliance
- Training and mentoring
- Document review
- Project management experience
- Audit preparation
- Strong attention to detail
- Empathy and patience
Awards & Leadership
Drum Major, Bethel High School Mighty Marching Bruins
Timeline
Mail Carrier
United States Postal Service, USPS
05.2025 - 09.2025
Dry Cleaner Customer Service Representative
ZIPs Cleaners
01.2025 - 05.2025
Bus Attendant
Hampton City Schools
04.2022 - 12.2024
Legal Specialist
Tidewater Finance Company
12.2021 - 04.2022
Claims Adjuster
WPS Health Solutions
05.2021 - 08.2021
Unemployment Claims Specialist
Faneuil Group
07.2020 - 05.2021
Medcial Billing Analyst
Anthem
10.2016 - 12.2019
Hostess / Concierge / Shift Leader / Server
Movie Studio Grill (formerly CineBistro)
10.2016 - 12.2019
Tutor, Special Needs Students
Alpha Counsellors Services Inc.
07.2015 - 07.2020
Revenue Cycle Specialist
Kaiser Permanente
01.2012 - 10.2016
Criminal Justice
Virginia State University
Advanced Studies Diploma - undefined
Bethel High School
Sociology, Criminal Justice
Norfolk State University
Criminal Justice
Thomas Nelson Community College