JAELYN WALKER
Arcola,TX
Summary
Strategic and results-driven Hospitality and Education Leader with a strong record of elevating guest experiences, driving revenue, and developing high-performing teams. Skilled in food and beverage management, luxury service standards, staff training, curriculum development, and operational optimization. Recognized for improving profitability, strengthening team culture, and executing programs that enhance both customer satisfaction and organizational performance. Adept at leading diverse teams, streamlining workflows, and delivering consistent excellence across hospitality and academic environments.
Professional in food and beverage industry with proven experience in streamlining operations and enhancing guest satisfaction. Known for strong leadership and ability to foster team collaboration, adapting swiftly to changing needs and priorities. Expertise includes staff training, inventory management, and ensuring compliance with health and safety standards. Valued for reliability and consistent achievement of results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
- Store Manager – Beauty Zone | Operations, training, merchandising, client service
- Dispatcher – Haul of Fame | Routing, logistics coordination, communication
- Luxury Dining Roles – Del Frisco’s, Pappadeaux, Jimmy Changas | Advanced guest service, teamwork, leadership foundations
Food & Beverage Supervisor → Food & Beverage Manager
The Westin Houston Downtown
Houston, TX
02.2025 - Current
- Promoted to Manager within six months based on strong performance and leadership.
- Oversee multi-outlet F&B operations, ensuring exceptional service and brand consistency.
- Lead and develop staff, implementing training programs that raise service standards.
- Introduced cost-control and revenue-driven strategies that increased quarterly sales by 15%.
- Collaborate with executive leadership on menu innovation, event execution, and operational efficiency.
Graphic Design & Business Marketing Teacher
Isaacs Elementary / Houston ISD
Houston, TX
01.2023 - Current
- Teach marketing, branding, and digital design through project-based learning.
- Develop real-world assignments that build foundational business and creative skills.
- Lead events and exhibits that showcase student entrepreneurship and design work.
- Developed engaging lesson plans to enhance student understanding of marketing concepts.
- Implemented interactive activities to foster collaboration and critical thinking among students.
Founder & Owner
Looks by Lachelle Boutique
Houston, TX
03.2020 - Current
- Oversee all boutique operations, including buying, merchandising, and marketing.
- Build brand awareness through social media campaigns and influencer partnerships.
- Achieved sustained business growth through personalized customer experience strategies.
Travel Business Owner
Travel With Lachelle
01.2018 - Current
- Developed and maintained relationships with travel vendors to enhance service offerings.
- Created customized travel itineraries based on client preferences and budget constraints.
- Implemented cost-effective marketing strategies to increase brand visibility and customer engagement.
- Managed booking processes, ensuring accurate reservations and timely confirmations for clients.
- Evaluated client feedback to refine product offerings and improve overall customer satisfaction rates.
- Trained new team members on customer service protocols and company policies to ensure consistent service quality.
Food & Beverage Manager
Wingz of Love
Houston, TX
04.2024 - 07.2026
- Directed all front- and back-of-house operations, including hiring, scheduling, and purchasing.
- Improved workflow systems and inventory management, reducing waste by 20%.
- Increased customer satisfaction through targeted service training and team development.
- Designed menu features and promotions that contributed to consistent revenue growth.
Coordinator Assistant
DYAD Coordinator Assistant
Houston, TX
10.2023 - 06.2024
- Support coordination of school-based consultant teams to ensure program alignment.
- Implement improved workflow systems and strengthen communication processes.
- Assist with event planning, data tracking, and academic support initiatives.
- Assisted in coordinating schedules and meetings for project teams.
- Managed documentation and ensured accuracy of records across multiple projects.
Lead Trainer
Thirteen by James Harden
Houston, TX
04.2021 - 01.2024
- Led onboarding, training, and development for front-of-house staff in a luxury dining environment.
- Ensured service consistency and upheld the restaurant’s premium guest experience standards.
- Mentored team members, supporting career growth and reducing turnover.
- Developed and implemented training programs to enhance employee performance and skill development.
Admissions Outreach Coordinator
Martinsburg College
Remote
02.2023 - 11.2023
- Managed online outreach through social media, email, and CRM systems.
- Consistently exceeded lead conversion goals through personalized communication.
- Strengthened student engagement pipelines and digital recruitment strategies.
Education
Associate Degree - Criminal Justice
Houston Community College
Stafford, TXHigh School Diploma -
Dulles High School
Sugar Land, TX2015
Criminal Justice Studies
Blinn College
Brenham, TX01-2016
Skills
- Leadership & Team Development
- Luxury Hospitality Standards
- Food & Beverage Operations
- Revenue Growth & Cost Control
- Guest Experience Optimization
- Staff Training & Hands-On Coaching
- Scheduling & Labor Management
- POS Systems (Toast, Aloha, MICROS, Square)
- Menu Development & Upselling Strategy
- Event Planning & Execution
- Inventory Control & Vendor Relations
- Conflict Resolution & Staff Engagement
- Branding, Social Media & Marketing Strategy
- Curriculum Design & Classroom Leadership
- Menu development
- Waste reduction
- Catering coordination
- Banquet operations
Certification
- ServSafe Food & Beverage Certification
- Leadership & Communication Training
- Diversity, Equity & Inclusion in Hospitality
- Classroom Management Certification
Timeline
Food & Beverage Supervisor → Food & Beverage Manager
The Westin Houston Downtown
02.2025 - Current
Food & Beverage Manager
Wingz of Love
04.2024 - 07.2026
Coordinator Assistant
DYAD Coordinator Assistant
10.2023 - 06.2024
Admissions Outreach Coordinator
Martinsburg College
02.2023 - 11.2023
Graphic Design & Business Marketing Teacher
Isaacs Elementary / Houston ISD
01.2023 - Current
Lead Trainer
Thirteen by James Harden
04.2021 - 01.2024
Founder & Owner
Looks by Lachelle Boutique
03.2020 - Current
Travel Business Owner
Travel With Lachelle
01.2018 - Current
Criminal Justice Studies
Blinn College
Associate Degree - Criminal Justice
Houston Community College
High School Diploma -
Dulles High School