Jaelyn Sky Ynoa
Queens
Summary
Developed strong customer service skills in fast-paced retail environment, demonstrating ability to handle diverse customer inquiries and resolve issues promptly. Skilled in building rapport and fostering positive relationships with customers, ensuring satisfaction and loyalty. Seeking to transition into new field, leveraging transferable skills to contribute effectively in new role.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
KITH
06.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Resolved customer inquiries and complaints efficiently to improve satisfaction rates.
- Maintained product knowledge to provide accurate information and recommendations.
- My main roles are a cashier, working the fitting room and floor support
Part-Time Sales Associate
Footlocker
04.2024 - 12.2025
- Deliver exceptional customer service in a fast-paced, high-volume retail environment, consistently meeting and exceeding sales goals. Operate POS systems accurately, handling cash and card transactions while minimizing errors and ensuring a smooth checkout process. Stay informed on current sneaker and apparel trends to better assist customers and reflect brand expertise. Support visual merchandising by organizing displays and ensuring the sales floor met brand presentation standards.
- Part-Time CEA (client experience advisor)
Student Counselor
Greater Ridgewood of NY
07.2022 - 08.2022
- Plan and assist in the facilitation of enrichment activities, community service, service learning, and physical education, integrating differentiated literacy and STEM activities. Work collaboratively with supervisors, peers, youth, school personnel and parents to execute the above.
Education
No Degree - Biology
St. Francis College
05.2027
High School Diploma -
Northside Charter High School
Brooklyn, NY06-2023
Skills
- Time Management
- Organization
- Communication
- Customer Service
- Visual Merchandising
- Conflict Resolution
Timeline
Customer Experience Associate
KITH
06.2025 - Current
Part-Time Sales Associate
Footlocker
04.2024 - 12.2025
Student Counselor
Greater Ridgewood of NY
07.2022 - 08.2022
No Degree - Biology
St. Francis College
High School Diploma -
Northside Charter High School