Jaelyn Zuniga-Diaz
Ephrata
Summary
Multiskilled professional with a strong foundation in customer service and administrative support. Proven track record in enhancing client satisfaction through compassionate caregiving and effective communication. Bilingual and organized, capable of thriving in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Family Resource Home Care
Ephrata
12.2024 - 04.2026
- Delivered hands-on daily care to clients of all ages, enhancing their quality of life and independence.
- Supported activities of daily living including bathing, grooming, and mobility assistance.
- Promoted medication adherence through scheduled reminders and routine tracking.
- Mentored and trained incoming caregivers to ensure quality patient care and compliance.
Administrative Assistant (Seasonal)
Presnell Gage PLLC
Moscow
01.2025 - 04.2025
- Managed front-end communications and file retrieval for CPA staff under strict deadlines.
- Enhanced tax preparation efficiency by digitizing and organizing sensitive client information.
- Streamlined document management using Lacerte, Adobe Acrobat, and CCH Axcess Workflow.
Animal Lab Assistant (Time Slip)
Washington State University
Pullman
08.2021 - 05.2024
- Assisted animal technicians in care and management of lab animals in vivarium setting.
- Documented care procedures and maintained cleanliness standards for research animals.
- Ensured proper functionality and cleanliness of laboratory equipment.
Front Desk Clerk
SageCliffe Resort and Spa
George
07.2020 - 07.2021
- Handled guest reservations and special requests to enhance guest satisfaction.
- Managed front desk operations, including multi-line phone and POS systems.
- Provided exceptional hospitality services in a high-end resort.
Guest Experience Leader
McDonald's
Quincy
06.2017 - 09.2019
- Facilitated positive guest interactions to enhance overall dining experience.
- Trained team members on customer service standards and operational procedures.
- Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
Education
Biomedical Sciences - Undergraduate degree
Central Washington University
Ellensburg, WA06-2027
Associate of Arts and Science -
Wenatchee Valley College
Wenatchee, WA06-2021
Skills
- Laboratory experience and blood sampling
- Compassionate caregiving and adaptability
- Guest services and customer support
- Bilingual communication: English and Spanish
- Data entry and communication skills
- POS systems and computer operation
- Adobe Acrobat proficiency
- Tax software proficiency
- Animal handling and pet care
- Heavy lifting and labor support
Certification
- Driver's License
- Home Care Aide Certification (HCA)
Timeline
Administrative Assistant (Seasonal)
Presnell Gage PLLC
01.2025 - 04.2025
Caregiver
Family Resource Home Care
12.2024 - 04.2026
Animal Lab Assistant (Time Slip)
Washington State University
08.2021 - 05.2024
Front Desk Clerk
SageCliffe Resort and Spa
07.2020 - 07.2021
Guest Experience Leader
McDonald's
06.2017 - 09.2019
Biomedical Sciences - Undergraduate degree
Central Washington University
Associate of Arts and Science -
Wenatchee Valley College