Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jae'Lyn Sloan

Manor,TX

Summary

Driven Certified Pharmacy Technician with in-depth knowledge of healthcare claims processing, resolving client/ provider matters and handling multiple responsibilities simultaneously. Energetic and determined to reach company goals. Personable professional capable of building positive client rapport and long- term loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens Boots Alliance
06.2018 - Current
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Extrapolated and summarized medical records for external review
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried 800+ behind and over the counter medications to keep accurate records.
  • Reviewed prospective and retrospective medical records of denied claims for medically necessary prescriptions
  • Communicated directly with doctors offices via telephone, fax and email, to verify medication dosages, refill authorizations, and patient information.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Boosted efficiency and productivity by quickly acquiring new skills and applying them to daily tasks
  • Maintaining strict confidentiality and upholding all local and HIPAA laws.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Reached out to 50+ patients daily to proactively refill medications, provide reminders to promote adherence, and educate on additional services such as vaccinations and testing.
  • Coordinated verification and filling of more than 300+ daily prescriptions in high-volume retail pharmacy environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Retail
05.2014 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

John B Connally High School
Austin, TX
2014

Texas A&M University - Kingsville
Kingsville, TX
2017

Skills

  • Aseptic Techniques
  • HIPAA
  • Insurance Billing
  • Medical Records Management
  • Adaptable and Flexible
  • Attention to Detail
  • Data Entry
  • CPR AED

Certification

  • CPhT - Certified Pharmacy Technician
  • Immunization Certification


Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Certified Pharmacy Technician

Walgreens Boots Alliance
06.2018 - Current

Customer Service Representative

Retail
05.2014 - Current

High School Diploma -

John B Connally High School

Texas A&M University - Kingsville

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Jae'Lyn Sloan