Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jaelynn Brown

Orange,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Rural Mail Carrier Associate

United States Postal Service, USPS
02.2023 - Current
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Handled accurate cash payments for postage and incurred fees.
  • Sorted mail according to order of address appearance for easy access in field.


Rural Mail Carrier Associate

United States Postal Service, USPS
08.2021 - 05.2022


  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

Call Center Representative

ECS Virtual Support.
11.2020 - 08.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Boosted customer service satisfaction ratings through consistent quality control.

Apartment Manager

Amron Housing Llc
05.2021 - 07.2021
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Managed property financial records by collecting rent from 200+ tenants and reconciling monthly accounts payable and receivable.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Waitress

Gaudalajara Restaurant
05.2019 - 11.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Education

Associate of Arts - Liberal Arts And General Studies

Lamar State College - Orange
Orange, TX
12.2021

High School Diploma -

Bridge City High School
Bridge City, TX
06.2015

Skills

  • Multitasking Abilities
  • Organization and Time Management
  • Customer Service
  • Complex Problem-Solving
  • Team Collaboration
  • Data Entry
  • Call Control
  • Payment Processing
  • Technical Support
  • Interpersonal skills
  • Preventive Maintenance
  • Database Management

Accomplishments

    Mother of two beautiful Children

Timeline

Rural Mail Carrier Associate

United States Postal Service, USPS
02.2023 - Current

Rural Mail Carrier Associate

United States Postal Service, USPS
08.2021 - 05.2022

Apartment Manager

Amron Housing Llc
05.2021 - 07.2021

Call Center Representative

ECS Virtual Support.
11.2020 - 08.2021

Waitress

Gaudalajara Restaurant
05.2019 - 11.2020

Associate of Arts - Liberal Arts And General Studies

Lamar State College - Orange

High School Diploma -

Bridge City High School

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