Jaelynn Chaney
Pasco,WA
Summary
Resourceful and detail-oriented professional with a strong foundation in customer service, business operations, and digital content creation. Experienced in coordinating training programs, managing schedules, and delivering exceptional service in fast-paced environments. Proven ability to collaborate with diverse teams, handle multiple priorities, and maintain accuracy in administrative tasks. Skilled in data entry, client communication, and problem-solving, with a demonstrated track record of managing projects, building brand partnerships, and supporting organizational goals. Adaptable, proactive, and committed to providing high-quality support and operational excellence.
Overview
10
10
years of professional experience
Work History
Content Creator
JBP LLC
02.2019 - 02.2025
- Founded and operated an independent digital media and content production brand
- Collaborated with 300+ brands, including Google, Logitech, Hilton Hotels, Crayola, and McDonald’s, on sponsored and organic content campaigns
- Created original branded content across social media platforms, including short-form video, lifestyle features, and promotional storytelling
- Managed full content lifecycle: concept development, scripting, filming, editing, publishing, and reporting
- Maintained brand alignment, messaging accuracy, and deadline compliance for corporate partnerships
- Built long-term relationships with brands, agencies, and PR teams through consistent performance and professional communication
- Analyzed engagement metrics to optimize content strategy and audience reach
Business Intern
PNNL , Battelle
06.2017 - 08.2018
- Developed comprehensive reports on business performance metrics to assist in strategic planning.
- Collaborated with cross-functional teams to streamline project workflows and enhance communication.
- Coordinated and managed employee training schedules, ensuring timely enrollment and completion for radiological and other compliance courses
- Oversaw scheduling logistics and acted as a central point of contact for employees regarding training requirements and course availability
- Delivered hands-on instruction to staff on new training systems, providing guidance and troubleshooting support
- Assisted in updating and maintaining training course materials, ensuring content accuracy and clarity
- Provided recommendations for website layouts and training system improvements to enhance user experience
- Delivered excellent customer service to employees, answering questions, resolving conflicts, and facilitating smooth training operations
Bank Teller
Gesa Credit Union
02.2017 - 05.2017
- Provided exceptional customer service by assisting members with deposits, withdrawals, account inquiries, and routine transactions
- Accurately processed cash, checks, and electronic transactions while maintaining compliance with financial regulations
- Balanced cash drawer daily and resolved discrepancies to ensure operational accuracy
- Educated members on credit union products and services, including account options, loans, and online banking tools
- Supported branch operations by coordinating with team members to maintain efficient workflow and a positive member experience
Assistant Store Manager
Charming Charlie
05.2015 - 01.2017
- Assisted in daily store operations to ensure a high level of customer service, operational efficiency, and team performance
- Coordinated inventory management processes, maintaining optimal stock levels and minimizing shortages or overstock
- Trained and mentored new staff on store procedures, customer engagement strategies, and sales techniques
- Implemented promotional displays and visual merchandising initiatives to drive sales and enhance the shopping experience
- Supported the store manager in scheduling, performance monitoring, and resolving customer issues promptly
Student Ambassador
Washington State University
06.2015 - 01.2016
- Represented institution at events, enhancing visibility and engagement with prospective students.
- Coordinated campus tours, providing informative experiences that fostered interest in academic programs.
- Developed marketing materials to promote student services and resources effectively.
- Collaborated with faculty to create programs addressing student needs and concerns.
Education
High School Diploma -
Kamiakin High School
Kennewick, WABachelor of Arts - Business Management
Washington State University
Richland, WA05.2018
Skills
- Video editing
- Audience engagement
- Digital photography
- Content strategy
- Social media marketing
- Social media management
- Brand development
- Copywriting
- Press release writing
- Data analysis
- Exceptional interpersonal and communication skills
- Conflict resolution and problem-solving with a professional demeanor
- Ability to provide personalized service while managing multiple customer needs
- Experience training and assisting clients and coworkers
Timeline
Content Creator
JBP LLC
02.2019 - 02.2025
Business Intern
PNNL , Battelle
06.2017 - 08.2018
Bank Teller
Gesa Credit Union
02.2017 - 05.2017
Student Ambassador
Washington State University
06.2015 - 01.2016
Assistant Store Manager
Charming Charlie
05.2015 - 01.2017
High School Diploma -
Kamiakin High School
Bachelor of Arts - Business Management
Washington State University