Jaelynn Hegland
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
Work History
Front Desk Concierge
Artistry on 10th Apartments
Minneapolis, Minnesota
09.2023 - 01.2024
- Managed the front desk area, greeting customers with professionalism and warmth, ensuring positive first impressions
- Handled phone and fax lines, promptly answering calls, transferring them, and responding to voicemails courteously
- Performed mail duties, including sorting, mailing, and maintaining schedules for the company
- Welcomed customers warmly over various communication channels, adapting communication style to suit their needs and effectively resolving conflicts
- Answered corporate reception calls promptly and accurately during business hours
- Assisted with printing, scheduling, and drafting written and email correspondence to support office operations
- Reviewed incoming physical mail, scanning, documenting contacts in the database, and assigning tasks as necessary
- Handled shipping and receiving for UPS, USPS, and FedEx, ensuring timely and accurate delivery
- Performed copy, scanning, and filing of important documents to maintain organization and accessibility
- Maintained a professional and organized front-office reception area, ensuring cleanliness and efficiency
- Managed conference rooms, including calendars and room setups, to facilitate smooth meetings
- Stocked company supplies and assist with ordering supplies as needed to support office functions
- Provided marketing support, including printing, filing, and event support as required
- Performed other duties as assigned to contribute to the overall success of the organization.
Online Shopper Customer Service / Team Lead
Hy-Vee Grocery Store
Brooklyn Park, Minnesota
08.2021 - 08.2023
- Managed online shopping operations, providing exceptional customer service and utilizing computer systems for order processing
- Supervised team members, ensuring smooth operations and efficient customer assistance
- Adapted to various store departments, demonstrating adaptability and versatility in meeting organizational needs.
Education
Skills
- Excellent communication skills, both verbal and written
- Strong organizational and multitasking abilities
- Experience in Microsoft Office Suite (Outlook, Word, Excel0)
- Adaptability to fast-paced environments and ability to work well under pressure
- Professional and friendly demeanor, with a commitment to customer satisfaction
- Experience in customer service and office administration
- Ability to maintain confidentiality and handle sensitive information
References
Available upon request
Timeline
Front Desk Concierge
Artistry on 10th Apartments
09.2023 - 01.2024
Online Shopper Customer Service / Team Lead
Hy-Vee Grocery Store
08.2021 - 08.2023
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