Jaelynn Tovera
Bridgewater,NJ
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
Trinity Urgent Care
06.2022 - 01.2023
- Demonstrated exceptional multitasking abilities by efficiently performing both front and back office duties, such as taking vitals, rooming patients, obtain client medical history, medication information, allergies, and updating electronic medical records.
- Assisted with administrative tasks, including answering phones, responding to emails, and managing patient records.
- Scheduled appointments, registered patients, verifying insurance.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Hotel Front Desk Clerk
Best Western Hotel
02.2022 - 05.2022
- Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience from check-in to check-out.
- Managed front desk operations including guest registration and room assignments
- Utilized reservation management software to maintain accurate room inventory, process reservations and update guest information promptly.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Handled cash and card transactions, balanced cash drawers, and maintained accurate records of daily transactions in compliance with hotel policies and procedures.
Customer Service Representative
Walgreens
08.2020 - 09.2021
- Provided exceptional customer service by assisting customers with inquiries, locating products, and processing transactions, maintaining a high level of professionalism and courtesy at all times.
- Demonstrated strong communication skills in promoting and upselling products, resulting in a 10% increase in sales revenue within the department.
- Managed front-end operations, including cashier duties, opening and closing procedures, and ensuring the cleanliness and organization of the store environment.
- Collaborated with team members to restocking shelves, implement new merchandising strategies and optimize product placing.
- Maintained accuracy and attention to detail in handling cash transactions and processing payments, guaranteeing compliance with company policies and procedures.
Education
Medical Assistant Diploma - Medical Assisting
United Education Institute
Sacramento, CA06.2022
High School Diploma -
Valley High School
Sacramento, CA05.2021
Skills
- HIPAA Compliance
- Patient Scheduling, Registration and Appointment Coordination
- Excellent Customer Service
- Medical Terminology Knowledge
- EMR / EHR
- Computer Literacy and Telephone Etiquette
- Detail Oriented
- Time Management
- Interpersonal Collaboration
- Adaptable and Responsible
- Effective Communication
Certification
CPR CERTIFIED
Timeline
Medical Assistant
Trinity Urgent Care
06.2022 - 01.2023
Hotel Front Desk Clerk
Best Western Hotel
02.2022 - 05.2022
Customer Service Representative
Walgreens
08.2020 - 09.2021
Medical Assistant Diploma - Medical Assisting
United Education Institute
High School Diploma -
Valley High School
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