Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaelynn Whitfield

Brooklyn,NY

Summary

Seasoned healthcare professional proficient at patient care and medical procedures. Dedicated to delivering top-notch services for improved patient well-being. Strong communicator with a collaborative approach and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Tribeca Pediatrics
01.2024 - Current
  • Manage patient check-in/check-out process, including collecting co-pays, verifying insurance information, and updating patient records.
  • Schedule patient appointments, coordinate referrals, and handle rescheduling or cancellations.
  • Answer and direct high-volume phone calls, addressing patient inquiries and managing appointment reminders.
  • Maintain confidentiality and accuracy in handling sensitive patient information in accordance with HIPAA regulations.
  • Process medical billing and insurance claims, and communicate with insurance providers to verify coverage and handle discrepancies.
  • Support clinical staff with administrative tasks, including preparing patient charts and organizing medical records.
  • Ensure waiting area is clean, stocked, and welcoming to patients and visitors.

CNA

Hopkins Nursing Home
12.2022 - 01.2024
  • Assist residents with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and mobility.
  • Provide personal care and hygiene support with compassion and dignity.
  • Monitor and record vital signs, including temperature, blood pressure, pulse, and respiratory rate.
  • Assist with meal preparation, feeding, and hydration, adhering to dietary restrictions and preferences.
  • Help residents with medication reminders and administration under the supervision of licensed nurses.
  • Respond to resident calls and requests promptly, ensuring their comfort and safety.
  • Collaborate with the nursing team to update care plans, document observations, and report changes in resident condition.
  • Provide emotional support and companionship to residents, fostering a positive and caring environment.
  • Maintain cleanliness and organization of resident rooms and common areas, following infection control protocols.
  • Follow established procedures for lifting, transferring, and positioning residents safely.

Front Desk Receptionist/COVID-19 Screener

Alliance Health
08.2021 - 12.2022
  • Responsible for patient check-in and check-out. Gathers all patient demographic related data and insurance information.
  • Schedule appointments, verify insurance information, and update patient records accurately.
  • Manage phone calls, emails, and inquiries, directing them to the appropriate department or staff member.
  • Conduct Covid-19 testing using approved testing kits and following testing protocols.
  • Collect specimens, label them correctly, and ensure timely delivery to the laboratory for processing.
  • Maintain testing equipment, supplies, and inventory levels, ordering as needed.
  • Follow safety protocols, including wearing personal protective equipment (PPE) and sanitizing testing areas.
  • Provide clear instructions to patients regarding testing procedures and post-testing guidelines.
  • Assist with administrative tasks such as filing, data entry, and insurance billing.

HHA

Anchor Health
09.2020 - 12.2021
  • Engaged children in age-appropriate activities such as arts and crafts, outdoor play, reading, and educational games.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing
  • Prepared and served nutritious meals and snacks, accommodating dietary restrictions and preferences.
  • Assisted with homework and educational activities
  • Maintained a safe and clean environment for children, including organizing toys, laundry, and light housekeeping tasks.
  • Provided transportation to and from school, extracurricular activities, and appointments.
  • Established open communication with parents, providing regular updates on children's progress and well-being.

Education

Associate of Science - Nursing

Borough of Manhattan Community College
New York, NY
06-2028

High School Diploma -

Fort Hamilton High School
Brooklyn, NY
06.2021

Skills

  • Patient Care
  • Compassionate and empathetic
  • Reliable team player
  • Medical office administration
  • Customer Service

Certification

  • CNA - Certified Nurse Assistant
  • HHA - Home Health Aide

Timeline

Medical Receptionist

Tribeca Pediatrics
01.2024 - Current

CNA

Hopkins Nursing Home
12.2022 - 01.2024

Front Desk Receptionist/COVID-19 Screener

Alliance Health
08.2021 - 12.2022

HHA

Anchor Health
09.2020 - 12.2021

High School Diploma -

Fort Hamilton High School

Associate of Science - Nursing

Borough of Manhattan Community College

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