Hi, I’m
Jae Lynn Lawrence
New Orleans,LA
Summary
Dynamic Certified Makeup Artist and IT Specialist with a proven track record of empowering clients at Bombshelle Beauty Nola, LLC, and streamlining IT projects at Louisiana Gold Connection, LLC. Adept at transforming challenges into solutions, leveraged strong communication and project planning skills at Sephora USA and Bebe to exceed sales targets and enhance customer satisfaction. Background spans IT, legal, sales, and beauty industries, emphasizing client relations and critical thinking. Achieved a notable increase in client retention and operational efficiency, underscoring a comprehensive approach to professional development and customer service excellence.
Overview
21
years of professional experience
Work History
Owner-Operator Bombshelle Beauty Nola, Llc.
Certified Makeup Artist
01.2009 - Current
Job overview
- Educate clients about proper makeup application techniques for daily use or special occasions, empowering them to feel confident.
- Advise clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Maintain a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitize makeup tools to avoid spread of infection.
- Implement time management strategies during peak periods, successfully meeting the demands of multiple clients without compromising quality.
- Maintain up-to-date knowledge of industry trends, continuously expanding skillset through professional development opportunities.
- Streamline appointment scheduling through seamless communication with clients, maximizing efficiency.
- Successfully executed event makeup services for weddings, proms, fashion shows, Mardi Gras Balls, and other special occasions.
- Run and operate a separate website for this business as well as maintain email and social media
Uber
Driver
10.2018 - 09.2023
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customers on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with customers to provide personalized delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Sephora USA
Sales Associate & Beauty Advisor
04.2017 - 03.2019
Job overview
- Organized store displays to enhance visual appeal, engage customers, and promote merchandise.
- Managed cash transactions and POS operations, ensuring adherence to policies and financial accuracy while also handling returns, exchanges, and refunds to guarantee customer satisfaction and resolution.
- Maintained professionalism in high-stress situations, resolving issues calmly and effectively.
- Assisted customers in product location and checked inventory availability while utilizing strategic upselling techniques to maximize profitability during client interactions.
- Developed extensive product knowledge across makeup, skincare, haircare, and perfumes.
- Achieved promotion to Professional Makeup Artist for advanced skills and expertise and conducted personalized makeup and skincare services, meeting client preferences.
- Received consistent positive feedback for helpfulness, and expertise, and exceeded sales targets.
- Fostered customer loyalty through proactive engagement and appointment scheduling.
- Monitored and addressed security concerns, escalating issues to management when necessary.
- Participated in team meetings and training sessions to continuously develop professional skills.
Louisiana Gold Connection, Llc.
IT Specialist
09.2022 - 08.2023
Job overview
- Built and managed all aspects of an online business, including website and logo design, social media account creation and content management, product procurement across multiple platforms, and communication with customers and organizations such as Google and Meta Business through approximately 20 emails, calls, and texts per day.
- Maintained comprehensive knowledge of current industry trends, developments, tools, and techniques relevant to IT roles.
- Translated complex technical issues into digestible language for non-technical users and identified potential sales and cross-selling opportunities.
- Created user accounts, assigned permissions, and researched solutions to technical problems.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Developed and managed project plans, roadmaps, and performance metrics to define objectives, timelines, and milestones.
- Planned, designed, scheduled, and initiated large projects, managed costs, and monitored performance to identify areas of improvement and make adjustments.
- Drafted project reports to identify successful outcomes, insights, and future recommendations.
- Prepared and submitted project invoices and negotiated budgets for review and approval.
- Communicated project updates to stakeholders at all levels.
Caluda Law Firm
Paralegal
05.2004 - 08.2005
Job overview
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery requests.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
Bebe Stores Inc.
Sales Associate Manager
05.2003 - 08.2005
Job overview
- Promoted to store manager within a few months, leading a team of sales associates to improve overall performance.
- Managed POS transactions, ensuring accuracy and adherence to company policies, while handling customer relations issues to ensure quick resolution and client satisfaction.
- Organized product displays and optimized store layout, visual merchandising, and promotional materials to attract buyers and increase sales conversions.
- Developed client rapport to enhance customer satisfaction, repeat business, and referral growth.
- Maintained accurate records of transactions, inventory movements, and customer interactions for data-driven decision-making and operational efficiency.
- Cultivated a positive work environment that promoted teamwork and motivated employees to excel in their roles.
- Counted cash drawers at the close of business, ensuring every penny was accurately accounted for, and prepared deposits for the bank in the safe.
- Managed a Binder of all repeat customers and proactively called them to inform about sales or events.
- Exceeded quarterly sales targets through exceptional customer service and effective sales strategies.
Education
Mount Carmel Academy, New Orleans, LA
High School Diploma
University Overview
- Graduated with Honors
- Honor Roll all 4 years
- Honors Classes
Delgado Community College, New Orleans, LA
Bachelor of Arts from Psychology
05.2026
University Overview
- Dean's List Summer 2023, Fall 2024, Spring 2024
- Professional Development: Business and IT Classes
- Transferring to Loyola to receive Bachelors Degree in Psychology
- 4.0 GPA
University of New Orleans, New Orleans, LA
Bachelor of Arts from Pre-Law And Psychology
University Overview
- Honor Roll Fall 2004, Spring 2004, Fall 2005 (until Katrina)
- TOPS Scholarship Recipient
- Relevant Coursework: Paralegal & Business classes
Skills
Strong Communication Skills
Client Relations
Project planning and development
Problem-solving abilities
Customer Service
Critical Thinking
Data Entry
Computer Proficiency
Product Knowledge
Sales expertise
Timeline
IT Specialist
Louisiana Gold Connection, Llc.
09.2022 - 08.2023
Driver
Uber
10.2018 - 09.2023
Sales Associate & Beauty Advisor
Sephora USA
04.2017 - 03.2019
Certified Makeup Artist
Owner-Operator Bombshelle Beauty Nola, Llc.
01.2009 - Current
Paralegal
Caluda Law Firm
05.2004 - 08.2005
Sales Associate Manager
Bebe Stores Inc.
05.2003 - 08.2005
Mount Carmel Academy
High School Diploma
Delgado Community College
Bachelor of Arts from Psychology
University of New Orleans
Bachelor of Arts from Pre-Law And Psychology
Similar Profiles
Erik AkiokaErik Akioka
Independent Contractor at Akifam LLC / Owner OperatorIndependent Contractor at Akifam LLC / Owner Operator
Sheikela FordSheikela Ford
Professional ERO at Finer Tax Services, LLC – Owner OperatorProfessional ERO at Finer Tax Services, LLC – Owner Operator
Demetriána Alexis JacksonDemetriána Alexis Jackson
Registered Behavior Technician at LegacyABA, LLC, Owner/OperatorRegistered Behavior Technician at LegacyABA, LLC, Owner/Operator