Jaelyn Renay Wayne
New York,NY
Summary
Dynamic professional with expertise in service and safety management, honed at Delta Air Lines. Leveraged cross-cultural communication and social perceptiveness to enhance customer satisfaction in a fast paced environment. Successfully coordinated operations, achieving a 95% passenger satisfaction rate. Proven track record in brand promotion and emergency situations management, ensuring seamless and safe travel experiences. Elite Problem solving and crisis management skills.
Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service to build strong relationships with management and customers to drive customer retention.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
01.2020 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Used excellent customer service skills in addressing passengers' needs.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Waitress Supervisor
Soul Crab Inc.
06.2019 - 01.2020
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
Lead Sales Associate
Old Navy, Gap
06.2011 - 02.2015
- Trained, coached, and mentored new sales associates for maximum performance.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Handled cash register operations and customer transactions to process payments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Built diverse and consistent sales portfolio.
Education
Bachelor of Science - Psychology
University of Arkansas
Fayetteville, AR05-2018
Skills
- Passenger service
- Passenger safety management
- Flight safety
- Passenger support
- Marketing
- Cross-cultural communication
- Emergency situations management
- Social perceptiveness
- Brand promotion
- Public interaction
Timeline
Flight Attendant
Delta Air Lines, Inc
01.2020 - Current
Waitress Supervisor
Soul Crab Inc.
06.2019 - 01.2020
Lead Sales Associate
Old Navy, Gap
06.2011 - 02.2015
Bachelor of Science - Psychology
University of Arkansas
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