Jaemin Smith
Tolland
Summary
Reliable and adaptable professional with hands-on experience in technical support, customer service, and operations across education, retail, and agriculture settings. Skilled in troubleshooting hardware/software issues, training new team members, managing event setups, and delivering quality service. Strong communicator and team player with a proven ability to multitask, solve problems, and maintain high standards of safety and efficiency.
Overview
13
13
years of professional experience
Work History
IT Technical Support Intern
Tolland Public Schools
06.2023 - Current
- Collaborate with fellow interns and IT staff to diagnose and repair a wide range of hardware and software issues across desktops, laptops, and peripheral devices.
- Train and mentor new interns on fundamental troubleshooting techniques, enhancing team knowledge and onboarding efficiency.
- Configure and deploy laptops for incoming K–12 students, ensuring each device is fully updated, secure, and ready for academic use.
- Provide responsive, hands-on technical support for classrooms and administrative offices, resolving issues with printers, projectors, phones, audio systems, and other educational technology.
- Contribute to the smooth operation of district-wide IT services by maintaining equipment functionality and minimizing classroom downtime.
Farm Hand
Walt's Bees
05.2021 - Current
- Performed intensive manual labor including digging, tree planting, and building raised farm beds to support sustainable land development and crop health.
- Cleared overgrown land by cutting trees, removing invasive brush, and executing controlled burns to maintain farm safety and expand usable acreage.
- Assisted in planting and maintaining new trees, ensuring proper soil conditions, watering schedules, and protection from pests.
- Maintained overall farm cleanliness and functionality through routine upkeep, tool organization, and removal of debris from work areas.
- Supported long-term land management goals through responsible brush disposal, fire safety practices, and habitat preservation.
Crew Member
Dunkin' Donuts
07.2023 - 08.2025
- Delivered fast, friendly, and accurate service by taking orders, processing payments, and addressing customer inquiries and concerns to ensure high satisfaction levels.
- Maintained cleanliness of the store and equipment, adhering to health and safety standards to guarantee a safe and welcoming environment.
- Managed inventory by restocking shelves, checking product freshness, and unloading deliveries while implementing first-in, first-out (FIFO) methodology to reduce waste.
- Ensured quality control of food and beverages, consistently monitoring freshness and preparation standards to uphold brand reputation.
- Trained new employees on operational procedures, customer service best practices, and safety protocols to promote team effectiveness and consistent performance.
- Collaborated closely with management and coworkers to maintain smooth operations, meet quality standards, and support a positive work atmosphere.
- Demonstrated strong multitasking and time management skills to keep service efficient during peak hours and maintain team productivity.
Student AV Technician
Tolland Public Schools
01.2022 - 06.2024
- Set up, operated, and broke down audio and lighting equipment for a wide range of school events, including theatrical productions, live performances, assemblies, concerts, and outdoor events.
- Ensured high-quality sound and lighting for events such as school plays, Coffee House performances, student concerts, lip-sync battles, and dance showcases.
- Maintained all AV equipment, including proper storage, cord management, and routine checks to prevent technical issues and extend equipment lifespan.
- Collaborated closely with fellow student technicians to coordinate event logistics, troubleshoot in real-time, and ensure smooth, professional-level productions.
- Trained and mentored new AV team members on equipment usage, safety protocols, and best practices for live event production.
Assistent
Tolland PPT ESY Summer Program
06.2021 - 08.2022
- Assisted teachers in managing K–12 students during classroom rotations, transitions, and structured activities, ensuring a safe and organized learning environment.
- Facilitated age-appropriate Social Emotional Learning (SEL) activities to support student development in areas such as empathy, self-awareness, and conflict resolution.
- Supported hands-on science instruction by guiding students through classroom experiments, helping them understand scientific concepts and safety procedures.
- Prepared and maintained classroom materials by printing, organizing, and cleaning activity supplies, contributing to smooth daily operations and instructional readiness.
Volunteer
United Congregational Church of Tolland
01.2013 - 03.2019
- Supported local outreach efforts by serving meals and assisting with setup and cleanup at soup kitchens and community rest stops.
- Contributed to the upkeep and beautification of church gardens through weeding, planting, and general maintenance tasks.
- Demonstrated reliability and compassion in providing hands-on support to vulnerable community members in a respectful and welcoming environment.
- Worked collaboratively with fellow volunteers to meet daily service goals and maintain a clean, organized space for community events.
Education
Associate of Science - Engineering Sciences
Manchester Community College
Manchester, CT12-2026
High School Diploma -
Tolland Public Schools
Tolland, CT06-2024
Skills
- Technical Troubleshooting and Maintenance
- Customer Service and Client Interaction
- Training and Mentorship
- Event and Operations Support
- Inventory and Resource Management
- Team Collaboration and Communication
- Time Management and Multitasking
- Quality Control and Safety Compliance
- Physical Labor and Management
Timeline
Crew Member
Dunkin' Donuts
07.2023 - 08.2025
IT Technical Support Intern
Tolland Public Schools
06.2023 - Current
Student AV Technician
Tolland Public Schools
01.2022 - 06.2024
Assistent
Tolland PPT ESY Summer Program
06.2021 - 08.2022
Farm Hand
Walt's Bees
05.2021 - Current
Volunteer
United Congregational Church of Tolland
01.2013 - 03.2019
Associate of Science - Engineering Sciences
Manchester Community College
High School Diploma -
Tolland Public Schools
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