Jaemmy Alonso
Felton,DE
Summary
Dynamic Lead Supervisor known for effective conflict resolution and staff management. Experienced in coordinating recruitment activities and fostering a collaborative environment, committed to achieving operational goals and enhancing employee engagement.
Overview
19
19
years of professional experience
Work History
Lead Supervisor
Staff Management SMX
Georgetown , DE
12.2018 - Current
- Supervised daily operations, ensuring compliance with safety protocols to maintain a safe work environment.
- Communicated daily schedule and delegated work to employees.
- Created and maintained employee schedules to optimize staffing levels across departments.
- Coordinated recruitment activities including interviewing and onboarding new employees.
- Resolved employee conflicts to foster a positive work environment and improve team dynamics.
- Resolved customer complaints and inquiries promptly and professionally.
Covid Virtual Hiring
SMX Staff Management
Georgetown, Delaware
01.2020 - 07.2021
- Collaborated with cross-functional teams to enhance project execution and communication.
- Screened candidates and conducted interviews to support recruitment process.
- Provided orientation and resources to new hires to facilitate onboarding.
Medical Assistant
Rainbow Pediatric
Georgetown , DE
11.2014 - 12.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Supported physicians during examinations and minor procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Ensured examination rooms were clean, stocked with supplies, and ready for incoming patients to support efficient workflow.
- Managed appointment scheduling and coordinated with healthcare providers.
- Facilitated treatment by relaying patient messages about concerns, condition updates, and refill requests to physicians.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Processed insurance claims forms in compliance with regulations to support patient care continuity.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
LPN/Receptionist
La Red Heath Center
Georgetown , DE
09.2006 - 08.2013
- Assisted in patient assessments and recorded vital signs accurately.
- Educated patients on health management and wellness strategies, enhancing their understanding of self-care.
- Provided compassionate care while addressing patient concerns and needs consistently.
- Coordinated patient appointments with medical staff efficiently and coordinated with medical staff for optimal workflow.
- Managed patient check-in and check-out processes efficiently.
- Handled patient inquiries and provided accurate information about services, improving patient satisfaction.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Documented patient information in electronic health records systems promptly, ensuring continuity of care.
- Processed insurance claims and verified patient insurance coverage promptly.
- Maintained cleanliness and organization of medical equipment and supplies.
Education
LPN - Medical
Delaware Technical Community College
DE01-2010
GED -
Delaware Technical Community College
DE08-1997
Skills
- Employee training
- Conflict resolution
- Staff scheduling
- Recruitment coordination
- Customer complaint resolution
- Operations management
- Health insurance processing
- Patient care assistance
- Team collaboration
- Problem solving
- Safety protocols
- Workflow management
- Staff management
Timeline
Covid Virtual Hiring
SMX Staff Management
01.2020 - 07.2021
Lead Supervisor
Staff Management SMX
12.2018 - Current
Medical Assistant
Rainbow Pediatric
11.2014 - 12.2018
LPN/Receptionist
La Red Heath Center
09.2006 - 08.2013
LPN - Medical
Delaware Technical Community College
GED -
Delaware Technical Community College