Jae’nal Joseph
Bronx
Summary
To develop more efficient business processes which make employees productive, reduce costs and increase revenues.
Overview
6
6
years of professional experience
Work History
Teller
TD Bank
05.2025 - Current
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Balanced cash drawer daily, identifying discrepancies and resolving issues promptly.
- Assisted customers with account inquiries, providing knowledgeable support and solutions.
- Trained new tellers on operational procedures and customer service protocols.
- Promoted bank products to customers, enhancing cross-selling opportunities and relationship building.
Group Leader
Phipps Neighborhoods
06.2023 - 03.2025
- Provide supervision and ensure the safety of program participants at all times including during trips and snack time.
- Engage students in a wide range of project-based learning activities including homework assistance.
- Maintain accurate participant attendance, activity and sign-out records.
- Establish a comfortable learning environment and implement clear, consistent age-appropriate expectations and rules.
- Attend staff meetings, professional development workshops and program events.
- Perform other duties as assigned by the Program Director.
Barista
Starbucks
11.2022 - 03.2025
- Supporting with store procedures including, opening or closing the store, cash handling, safety and security
- Supporting your fellow partners during periods of high volume to keep the store operating
- Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
- Supporting in creating the third place environment during each shift
- Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
- Maintaining a clean and organized workspace for your customers and partners
- Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
Team member and got promoted to be trainer
Shake Shack
08.2020 - 02.2022
- Food prep, cooking, and cleaning.
- Delivering exceptional hospitality to our guests.
- Balancing high volume with high quality.
- Participating in ongoing training and development.
Sale Associate
Kids Footlocker
11.2019 - 03.2021
- Responsible for operating cash registers
- Assisting customers with sales
- Stocking and organizing shelves
- Answering questions about company policies, -Merchandise, and services.
Education
Associate of Science - Business Administration
Borough of Manhattan Community College
New York, NY08.2025
High School Diploma - undefined
Career in Sports High School
06.2021
Skills
- Communication: People oriented customers are drawn to me and regularly seek me out for assistance
- Leadership: Respected, I get along well with a variety of people Responsible and hard working
- Organized-Pay attention to details, maintain cleanliness and order, neat and thoughtful
- Presentations
- Group Projects
- Business organization and management
- Business communication
- Business Law
Education
- Lifeguard September 2021
- Responsible for Warns swimmers of improper activities or danger and enforces pool regulations and water safety policies. Administers first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR and/or artificial respiration, if necessary.
Experience
Boston Secor Center 2022
Timeline
Teller
TD Bank
05.2025 - Current
Group Leader
Phipps Neighborhoods
06.2023 - 03.2025
Barista
Starbucks
11.2022 - 03.2025
Team member and got promoted to be trainer
Shake Shack
08.2020 - 02.2022
Sale Associate
Kids Footlocker
11.2019 - 03.2021
High School Diploma - undefined
Career in Sports High School
Associate of Science - Business Administration
Borough of Manhattan Community College
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