Jaeonna Palmer
Cincinnati,OH
Summary
Compassionate, dependable, and dedicated healthcare professional with 7 years of experience in healthcare administration and clinical settings. Committed to providing exceptional patient-centered care, supporting patients and clients with empathy, respect, and professionalism. Skilled at understanding individual needs, assisting with daily healthcare needs, and ensuring a positive experience while prioritizing patient comfort, safety, and well-being.
Overview
1
1
Certification
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Remote Support Specialist Backup Supervisor
Total Homecare Solutions THS
Cincinnati, OH
03.2024 - Current
- Oversaw and supported Remote Support Specialists and clients, ensuring timely troubleshooting of issues and documentation of Unusual Incidents (UIs) and Major Unusual Incidents (MUIs).
- Oversaw and evaluated performance of Response Specialists to ensure high-quality service delivery.
- Assisted in case management during high-volume periods, ensuring effective support for Response Specialists.
- Collaborated with team members to maintain continuity of care and safety for all clients.
- Submitted schedule change requests and ensured the client's schedule matched all adjustments.
- Executing and adhering to internal policies and DODD mandates
Phlebotomist
Cincinnati Children's Hospital
Cincinnati, OH
07.2021 - 02.2024
- Performed venipuncture and capillary punctures on patients of all ages
- Verified patient identity, explained procedures, and addressed concerns to enhance patient comfort
- Entered patient data and test orders into electronic medical records and laboratory information systems to ensure accuracy and efficiency
Phlebotomist
mercy health
04.2019 - 03.2021
- Obtained blood samples for medical testing by venipuncture or capillary puncture
- Adhered to safety procedures during daily phlebotomy functions, ensuring patient and staff safety
- Processed blood specimens efficiently and prepared them for testing, contributing to timely diagnostic results
- Delivered outstanding customer service by ensuring patients felt informed and comfortable throughout the process. by letting patients know what I were doing every step of the way while making sure they was comfortable at all times
Education
High School Diploma -
WOODWARD CREER TECHNICAL HIGH SCHOOL
Cincinnati, OH 08.2013 - 05.2018
Skills
- Incident reporting
- Case management
- Policy compliance
- Schedule coordination
- Client support
- Technical support
- Performance evaluation
- Risk assessment
- Workflow management
- Problem solving
- Documentation and reporting
- Attention to detail
- Verbal communication
- Conflict resolution
- Customer relationship management
Certification
Coding and Billing Specialist , AED Certification, First Aid Certification, BLS Certification, CPR Certification
Timeline
Remote Support Specialist Backup Supervisor
Total Homecare Solutions THS
03.2024 - Current
Phlebotomist
Cincinnati Children's Hospital
07.2021 - 02.2024
Phlebotomist
mercy health
04.2019 - 03.2021
High School Diploma -
WOODWARD CREER TECHNICAL HIGH SCHOOL
08.2013 - 05.2018