JAEQUAN HARDIN

Provided ongoing support to staff members dealing with complex cases or challenging patient situations, fostering a sense of teamwork and collaborative problem solving.

Evaluated nursing documentation regularly to ensure accuracy, completeness, and compliance with established guidelines, leading to increased audit scores for the unit.

Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients. Enhanced patient satisfaction by implementing efficient care coordination strategies and improving communication among healthcare team members. Increased staff retention rates with regular performance evaluations, constructive feedback, and professional development opportunities.

Increased donor satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times. Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols. Enhanced donor safety by conducting thorough pre-donation screenings and health assessments. Monitored vital signs continuously throughout the donation process, promptly addressing any fluctuations or concerns as they arose.

Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources. Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing. Reduced errors in dispatch process by meticulously documenting call details and resource allocation.

Streamlined the application process for faster approvals, ensuring a positive customer experience. Assisted clients in understanding their credit card benefits, resulting increased usage of available perks. Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.