Jaeska Pool
Washington,DC
Summary
Proven to excel in diverse roles, from managing a private residence for the Thakkar/Giallourakis and February families to enhancing customer experiences at different wineries, I bring a blend of a strong work ethic, empathy for others and strong organizational skills. My adaptability and resourcefulness have driven my ability to solve complex problems, enhancing my critical thinking and service quality. I strive to keep expanding my knowledge and keep learning new skills every day, while helping others as I do so!
Overview
9
9
years of professional experience
1
1
Certification
Work History
House Manager
Private Residence (Thakkar/Giallourakis Family)
Washington, DC
11.2022 - Current
- Transported and accompanied individuals (two children, an adult with chronic fatigue syndrome, and a senior citizen with dementia) to medical appointments, on errands, and to and from school, sports, and leisure activities.
- Provided guidance and discipline in line with parental values and expectations, and monitored children's behavior, reporting concerns and milestones to parents.
- Ran a variety of errands for clients, bought groceries, and procured other household items.
- Managed financial operations, such as paying bills and submitting insurance claims.
- Cooked nutritious meals to promote a healthy diet and nutrition. Planned, prepared, or served meals to clients according to different diets, including ketogenic, low-histamine, and vegetarian diets.
- Traveled with family to help with vacation activities, cooking, and childcare.
- Managed appointments for clients (household repair services, car maintenance services, hair appointments, doctor’s appointments).
- Developed strong relationships with family members to ensure that all of their needs were met.
- Performed light housekeeping activities, such as washing and folding laundry, washing dishes, and keeping the kitchen and common area clean.
- Often, I did repair tasks like repairing furniture and equipment, changing lightbulbs, and fixing small electrical appliances.
Sales Associate and Manager
Canto Winery
Durbanville, Cape Town, Western Cape, South Africa
09.2020 - 10.2022
- Sold a variety of wines by explaining unique features and educating customers on each wine’s origin, making process, and how to enjoy it. Also provided accurate information about other products and others offered at the winery, and their prices.
- Processed transactions using a point-of-sale system, and processed credit card transactions quickly and securely.
- Handled customer complaints and feedback in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Maintained records related to sales for store management, and performed end-of-day closing operations and banking operations.
- Answered incoming telephone calls to provide store, product, and service information.
- Placed orders for bulk wine, deli items, and kitchen supplies.
- Occasionally, I ran errands for office and kitchen supplies.
Au Pair
February Family
Bothasig, Cape Town, Western Cape, South Africa
08.2019 - 09.2020
- Enforced rules to teach good manners and helped the child develop social skills through positive reinforcement of behavior.
- Monitored homework and playtime to prevent overuse of technology, television, or other influences.
- Researched new ideas for indoor and outdoor activities, which could be used during free time with the child. Worked on fitness and sports skills for the child to excel in sports (cricket and soccer).
- Worked with parents to establish and adjust behavior management strategies.
- Provided transportation to school, extracurricular activities, and other appointments, like dentist appointments and barber appointments.
- Prepared meals, snacks, and refreshments for the family according to dietary needs and preferences.
Au Pair
Private Residence (Thakkar/Giallourakis Family)
Washington, DC
06.2017 - 07.2019
- Transported and accompanied two young children to and from medical appointments, playdates, school, and sports events.
- Provided guidance and discipline in line with parental values and expectations, and monitored children's behavior, reporting concerns and milestones to parents.
- Ran a variety of errands for clients, bought groceries, and procured other household items.
- Cooked nutritious meals for a family of four to promote a healthy diet and nutrition. Planned, prepared, or served meals to the family according to different diets and preferences.
- Traveled with family to help with vacation activities, cooking, and childcare.
- Developed strong relationships with family members to ensure that their needs were met.
- Performed light housekeeping activities, such as washing and folding laundry, washing dishes, and keeping the kitchen and common area clean.
Sales Associate
Sumaridge Winery
Hemel En Aarde, Hermanus, Western Cape, South Africa
01.2017 - 06.2017
- Sold a variety of wines by performing detailed explanations of the unique features, and educating customers on each wine’s origin, making process, and how to enjoy it.
- Cleaned and polished glasses, set up the tasting room, and set up food platters to accompany the wine.
- Performed stock taking and end of day roundups.
Baker and Cook
Aromatish Bakery
Voelklip, Hermanus, Western Cape, South Africa
03.2016 - 01.2017
- Prepared and baked a variety of bakery items such as breads, pastries, pies, cakes and cookies, and finished baked goods with glazes, icings and other toppings.
- Inspected finished products before packaging them up for sale.
- Prepared light breakfasts and lunches as per customers' orders.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Maintained a clean working environment by washing dishes, sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
Associate of Applied Science -
University of The District of Columbia
Washington, DC08-2027
Certificate - Culinary Arts
Capsicum Culinary Institute
Cape Town, South Africa06-2015
Skills
- Quality service and reliability
- Empathy
- Organization and time management
- Adaptability and skill-building through curiosity
- Resourcefulness
- Problem-solving and critical thinking
- Strong work ethic and initiative
Affiliations
- Hiking
- Dancing
- Cycling
- Running
- Cooking
- Reading
Certification
- Certificate in Food Preparation and Safety
- Certificate in Patisserie
- Online Diploma in Gut Health
- Diploma in Nutrition from Shaw Academy
- Adult and Pediatric CPR/AED certified
- Currently in AASN program at University of the District of Columbia
Languages
English
Professional
Afrikaans
Professional
References
References available upon request.
Timeline
House Manager
Private Residence (Thakkar/Giallourakis Family)
11.2022 - Current
Sales Associate and Manager
Canto Winery
09.2020 - 10.2022
Au Pair
February Family
08.2019 - 09.2020
Au Pair
Private Residence (Thakkar/Giallourakis Family)
06.2017 - 07.2019
Sales Associate
Sumaridge Winery
01.2017 - 06.2017
Baker and Cook
Aromatish Bakery
03.2016 - 01.2017
Associate of Applied Science -
University of The District of Columbia
Certificate - Culinary Arts
Capsicum Culinary Institute
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