Jaesoo Om
Jericho,New York
Summary
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical assistant position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Tony's Tacos
04.2022 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Collaborated with executive chef to develop new menu items that catered to diverse clientele tastes.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Implemented successful marketing campaigns to increase patronage during traditionally slow periods or off-peak hours.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Medical Assistant
PhyNet Dermatology
02.2023 - 05.2023
- Improved patient experiences by efficiently managing patients medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced patient experience by providing compassionate care and thorough education on skincare routines.
- Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
- Provided support during skin surgeries, ensuring optimal results and minimizing complications.
- Conducted initial consultations for new patients, gathering pertinent medical history information for accurate diagnoses.
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
- Improved patient adherence to treatment plans by offering clear instructions and addressing concerns promptly.
- Demonstrated proficiency in utilizing specialized dermatology tools and technology, enhancing diagnostic accuracy.
- Maintained strict sterilization protocols for all instruments and surfaces, ensuring a safe environment for both patients and staff members.
- Educated patients on preventative measures to promote long-lasting skin health and reduce future issues.
- Administered prescribed topical medications accurately under the supervision of the attending dermatologist, maximizing therapeutic benefits to patients.
- Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
- Managed inventory of medical supplies by routinely checking stock levels and placing timely orders when needed.
- Contributed to the establishment of a welcoming atmosphere in the clinic by consistently demonstrating professionalism and empathy towards all patients.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Service Manager
Chipotle
03.2018 - 04.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Camp Counselor
Sunrise Association Day Camp
06.2018 - 08.2019
- The camp is run by a non-profit organization that offers a free day camp experience for children and their siblings affected by cancer, so in order to enhance camper experience by maintaining up to standard cleanliness for the children's well being.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
- Enhanced camp cleanliness by diligently performing daily maintenance tasks.
- Ensured a healthy environment for campers with thorough cleaning of shared spaces.
- Contributed to camper satisfaction by keeping communal areas tidy and organized.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Mentored new camp staff members, sharing expertise in program development and best practices for camper interactions.
- Facilitated conflict resolution between campers when necessary, promoting healthy communication skills within the group dynamic.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Education
Bachelor of Science - Biology
SUNY Stony Brook
Stony Brook, NY01.2023
Skills
- Complaint Handling
- Active Listening
- Interpersonal Skills
- Decision Making
- Customer Retention
- Conflict Resolution
- Team Collaboration
- Positive Attitude
- Effective Communication
- Multitasking Abilities
- HIPAA Compliance
- Patient Flow Management
- Patient-Focused Care
- Adaptable
- Professional Bedside Manner
- Trustworthy Companion
- Reliable Team Player
- Time Management
- Verbal and Written Communication
Certification
- CDT - Certified Dermatology Technician
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Assistant
PhyNet Dermatology
02.2023 - 05.2023
Shift Manager
Tony's Tacos
04.2022 - Current
Camp Counselor
Sunrise Association Day Camp
06.2018 - 08.2019
Service Manager
Chipotle
03.2018 - 04.2022
Bachelor of Science - Biology
SUNY Stony Brook