Jae'Tia Lawrence
Miami,Fl
Summary
Dedicated customer service professional with a strong background in assisting customers, processing transactions, resolving issues, supporting daily store operations, and delivering positive experiences across fast-paced environments.
Overview
4
4
years of professional experience
Work History
Artist
Painting With A Twist
01.2023 - 09.2025
- Provided clear artistic instruction to guests of all skill levels while maintaining an upbeat and engaging atmosphere.
- Set up and broke down studio materials, including canvases, paints, brushes, and event displays.Led step-by-step painting sessions for groups ranging from 10–40+ participants, ensuring a fun, relaxed, and creative environment.
- Offered personalized artistic guidance and encouragement to enhance participant experience.
- Promoted upcoming classes and special events to increase studio engagement.
Customer Service Representative
AT&T
06.2023 - 11.2024
- Provided call support to customers with account, billing, and technical questions.
- Resolved issues while maintaining customer satisfaction and professionalism.
- logged call details, followed company procedures, and met most performance metrics.
Receptionist
800 Degrees Pizzeria
10.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, answered phones, and handled front-desk responsiblities .
- Managed orders, coordinated pickups, and provided great customer service.
- Assisted with basic administrative tasks and kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06-2020
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Relationship building and management
- Advanced communication skills
- Strong leader
- Outstanding client retention
Timeline
Customer Service Representative
AT&T
06.2023 - 11.2024
Artist
Painting With A Twist
01.2023 - 09.2025
Receptionist
800 Degrees Pizzeria
10.2021 - 02.2023
High School Diploma -
Dr. Michael M. Krop Senior High School