Jaevon Sekyi
Winter Haven,FL
Summary
Dynamic professional with a proven track record in the US Army and customer service roles at Pizza Hut, showcasing exceptional teamwork, loyalty, and customer service skills. Excelled in high-pressure environments, significantly enhancing team morale and customer satisfaction. Adept at critical thinking and equipment management, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
Work History
Enlisted Soldier
US Army
08.2023 - Current
- Collaborated with fellow service members demonstrating adaptability and teamwork capabilities.
- Assisted superiors with strategic planning initiatives, providing valuable input based on experience.
- Secured and protected military property.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
Customer Service Representative
Pizza Hut
03.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Restaurant Busser
LEGOLAND Florida
03.2022 - 11.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained clean and safe dining environments by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Crew Member
McDonald's
04.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05.2023
Skills
- Military Discipline
- Physical Fitness
- Positive Attitude
- Teamwork and Loyalty
- Critical Thinking
- Equipment management
- Customer Service
- Problem-solving abilities
- Active Listening
- Adaptable to change
- Heavy Lifting
Timeline
Enlisted Soldier
US Army
08.2023 - Current
Customer Service Representative
Pizza Hut
03.2023 - 07.2023
Restaurant Busser
LEGOLAND Florida
03.2022 - 11.2022
Crew Member
McDonald's
04.2021 - 01.2022
High School Diploma -
Lake Region High School