Jaevon Sekyi
Winter Haven,FL
Summary
Dynamic professional with a proven track record in the US Army and customer service roles at Pizza Hut, showcasing exceptional teamwork, loyalty, and customer service skills. Excelled in high-pressure environments, significantly enhancing team morale and customer satisfaction. Adept at critical thinking and equipment management, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
Work History
Enlisted Soldier
US Army
Fort Huachuca, AZ
08.2023 - Current
- Collaborated with fellow service members demonstrating adaptability and teamwork capabilities.
- Assisted superiors with strategic planning initiatives, providing valuable input based on experience.
- Secured and protected military property.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
Customer Service Representative
Pizza Hut
Winter Haven
03.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Restaurant Busser
LEGOLAND Florida
Winter Haven, FL
03.2022 - 11.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained clean and safe dining environments by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Crew Member
McDonald's
Winter Haven, FL
04.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05.2023
Skills
- Military Discipline
- Physical Fitness
- Positive Attitude
- Teamwork and Loyalty
- Critical Thinking
- Equipment management
- Customer Service
- Problem-solving abilities
- Active Listening
- Adaptable to change
- Heavy Lifting
Timeline
Enlisted Soldier
US Army
08.2023 - Current
Customer Service Representative
Pizza Hut
03.2023 - 07.2023
Restaurant Busser
LEGOLAND Florida
03.2022 - 11.2022
Crew Member
McDonald's
04.2021 - 01.2022
High School Diploma -
Lake Region High School