Summary
Overview
Work History
Education
Skills
Timeline
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Jaevon Sekyi

Winter Haven,FL

Summary

Dynamic professional with a proven track record in the US Army and customer service roles at Pizza Hut, showcasing exceptional teamwork, loyalty, and customer service skills. Excelled in high-pressure environments, significantly enhancing team morale and customer satisfaction. Adept at critical thinking and equipment management, consistently delivering results beyond expectations.

Overview

3
3
years of professional experience

Work History

Enlisted Soldier

US Army
08.2023 - Current
  • Collaborated with fellow service members demonstrating adaptability and teamwork capabilities.
  • Assisted superiors with strategic planning initiatives, providing valuable input based on experience.
  • Secured and protected military property.
  • Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.

Customer Service Representative

Pizza Hut
03.2023 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Restaurant Busser

LEGOLAND Florida
03.2022 - 11.2022
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained clean and safe dining environments by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Crew Member

McDonald's
04.2021 - 01.2022
    • Worked front counter, drive-thru and other areas.
    • Took orders, prepared meals, and collected payments.
    • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
    • Worked well with teammates and accepted coaching from management team.
    • Collaborated with team members to complete orders.

Education

High School Diploma -

Lake Region High School
Eagle Lake, FL
05.2023

Skills

  • Military Discipline
  • Physical Fitness
  • Positive Attitude
  • Teamwork and Loyalty
  • Critical Thinking
  • Equipment management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Adaptable to change
  • Heavy Lifting

Timeline

Enlisted Soldier

US Army
08.2023 - Current

Customer Service Representative

Pizza Hut
03.2023 - 07.2023

Restaurant Busser

LEGOLAND Florida
03.2022 - 11.2022

Crew Member

McDonald's
04.2021 - 01.2022

High School Diploma -

Lake Region High School
Jaevon Sekyi