Jaevyn Wachs Scott

• Active Lead Processor Role on Weekend Shifts
• Identified parameters and sterilization method required for each item to be sterilized.
• Wrapped trays, instrument packs, and sets.
• Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
• Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
• Inspected sterile package integrity prior to distribution.
• Verified and maintained proper documents and records for sterilization.
• Recorded biologicals and test results.
• Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
• Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
• Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
• Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.

• Scanned patient medical record information into EMR system.
• Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
• Processed requests for patient medical records and patient information.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
• Arranged discharges and patient transportations.
• Prepared admissions charts and scanned records.
• Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
• Answered multi-line telephone system, provided information, and directed calls.
• Obtained and organized medical records for office visits and scheduled labs.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Performed various administrative tasks by filing, copying and faxing documents.

• Maintained clean and safe environment to promote patient safety and comfort.
• Warmly greeted patients and visitors and made each feel welcome.
• Helped patients complete activities of daily living.
• Kept high-risk patients out of harms way, including preventing removal of necessary medical devices, eloping, or causing self harm
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Provided compassionate and patient-focused care to cultivate well-being.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Served food and beverages promptly with focused attention to customer needs.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked guests' identification before serving alcoholic beverages.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Host:

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Seated patrons based on guest preferences and seating availability.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Provided patrons with estimated waiting times during peak service hours.

Server Assistant(Expo):

• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Stocked and rotated food items according to expiration dates.

Server:

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Served food and beverages promptly with focused attention to customer needs.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Processed orders and sent to kitchen employees for preparation.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked guests' identification before serving alcoholic beverages.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.