Jaeyah Crosby
Dallas,TX
Summary
Experienced Customer Service Representative with a strong background in client communication, problem resolution, and process improvement. Proficient in addressing inquiries, complaints, and service requests across various industries. Demonstrated success in enhancing customer satisfaction levels and driving sales through effective upselling and cross-selling strategies. Seeking to apply skills and expertise in a dynamic customer-centric role.
Overview
4
4
years of professional experience
Work History
Coordinator - Quality Systems
Wayne Dalton Garage Doors
Lewisville, Texas
01.2024 - 01.2025
- Manage customer inquiries via phone and email, offering detailed product and service information, and efficiently scheduling service appointments to ensure a seamless customer experience.
- Resolve customer complaints by proposing suitable solutions and alternatives within established timeframes, and perform diligent follow-ups to confirm issues are satisfactorily addressed.
- Tracked customer transactions to aid in refining service procedures.
Customer Service Representative
Fed Ex Ground
Hutchins, Texas
08.2020 - 01.2024
- Addressed and resolved customer inquiries, ensuring issues were settled promptly and in alignment with company policies.
- Collaborated with team members to deliver accurate information and cohesive service, enhancing customer satisfaction.
- Educated customers on the range of services and tools, improving their access to shipping and receiving solutions.
- Supported company sales initiatives by identifying and recommending additional service options to customers.
Quality Inspector
General Motors
Arlington, Texas
03.2023 - 07.2023
- Analyzed in-process and raw materials, along with environmental and finished product samples, ensuring adherence to established quality specifications.
- Interpreted test results, assessed compliance with control limits, and provided recommendations on the release of products based on data accuracy.
- Compiled testing data and generated comprehensive reports to document procedural outcomes and support quality assurance initiatives.
Customer Service Representative
Allied Universal
Fort Worth, TX
11.2021 - 04.2022
- Addressed client inquiries and concerns with professionalism, ensuring queries via calls, emails, and other communication channels were resolved in a timely manner.
- Facilitated client account management, including setup and billing inquiries, while meticulously maintaining records of interactions in the company database.
- Worked collaboratively with various internal departments to ensure complex client issues were promptly escalated and resolved, contributing to a culture of excellence in customer service.
Customer Service Representative
Artistic Edge
Dallas, Texas
08.2020 - 09.2021
- Delivered exceptional customer service by warmly greeting visitors, creating a hospitable environment that fostered a positive initial interaction with the organization.
- Efficiently handled incoming communications, directing calls to pertinent departments and accurately recording messages, contributing to the smooth operation of organizational workflow.
- Coordinated scheduling and resource management, maintaining organized calendars for executive staff and conference rooms to ensure seamless operational continuity.
Education
High School Diploma - undefined
Evolution Academy Charter School
Richardson, TexasSkills
- Excellent Communication
- Active Listening
- Problem-Solving
- Patience and Empathy
- Adaptability
- Time Management
- Product Knowledge
- Conflict Resolution
- Computer Proficiency
- Teamwork
- Positive Attitude
- Attention to Detail
- Microsoft Products
- Multi-Phone Lines
- Customer Service
Timeline
Coordinator - Quality Systems
Wayne Dalton Garage Doors
01.2024 - 01.2025
Quality Inspector
General Motors
03.2023 - 07.2023
Customer Service Representative
Allied Universal
11.2021 - 04.2022
Customer Service Representative
Fed Ex Ground
08.2020 - 01.2024
Customer Service Representative
Artistic Edge
08.2020 - 09.2021
High School Diploma - undefined
Evolution Academy Charter School