Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaeyla Carter

CONYERS,GA

Summary

Highly motivated and enthusiastic individual with exceptional customer service skills and a friendly attitude. Looking for the position of an Office Clerk to apply 4years of administrative experience to provide excellent service to customers. Bringing proficiency in Excel; ability to handle high volume calls; ability to keep inventory of supplies; and superior clerical skills to perform general administrative duties and to deliver top-notch customer satisfaction in a professional manner

Overview

6
6
years of professional experience

Work History

Patient Access Scheduler

Piedmont Hospital
10.2023 - Current
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Assisted in reducing patient wait times through effective coordination with medical staff and departments.
  • Collaborated with medical professionals to schedule procedures, tests, and follow-up appointments according to clinical guidelines.
  • Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.

Assistant Manager

CITI TRENDS
02.2020 - 10.2023
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.

Patient Access Representative

Baptist Health Hardin
09.2022 - 04.2023
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

SHIPPING AND RECIVING CLERK

Nalley stonecrest
09.2022 - 12.2022
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Maintained inventory of shipping materials and supplies.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Monitored merchandise received and shipped from facility in computer system.
  • Coached new staff preparing outgoing and receiving incoming shipments.

Assistant manger

Hibbett Sports
02.2020 - 08.2021
  • Build relationships both within the firm and externally with clients, identifying opportunities and managing expectations
  • Assist in the management of work through efficient utilization of staff
  • Protecting and maintaining the security of store assets
  • Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
  • Delegated daily tasks to team members to optimize group productivity.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Front Office Coordinator

Raven Counseling Services
08.2017 - 05.2019
  • Maintained records and files a typical office has its own system of filing records and important information
  • Established and maintained filing procedures
  • Answered incoming calls in a courteous, timely, and professional manner
  • Managed the reception visitor log
  • Maintained timecards verified client insurance.
  • Maintained general office organization and cleanliness.
  • Performed administrative support tasks, completing duties within required timeframes.

Education

Healthcare Administration

Middle Georgia State University
Cochran, GA

Healthcare Administration

Georgia Gwinnett College, 1000 University Center Ln
Lawrenceville, GA

High School Diploma -

ROCKDALE COUNTY HIGH SCHOOL
Conyers, GA
05.2018

Skills

  • Technical and Soft Skills:
  • Microsoft office, power point, word, excel; Create, design, prepare, and implement instructional materials
  • Excellent communicator in range of situations in both written and oral English
  • Quickly develop an understanding of target organizations and drivers of revenue, costs, and cash flows
  • Strong organizational, and communication skills and ability to contribute to a strong client relationship through positive interactions with client personnel
  • Scheduling and Coordinating
  • Team Leadership
  • Hiring and Training
  • Documentation and Reporting

Timeline

Patient Access Scheduler

Piedmont Hospital
10.2023 - Current

SHIPPING AND RECIVING CLERK

Nalley stonecrest
09.2022 - 12.2022

Patient Access Representative

Baptist Health Hardin
09.2022 - 04.2023

Assistant Manager

CITI TRENDS
02.2020 - 10.2023

Assistant manger

Hibbett Sports
02.2020 - 08.2021

Front Office Coordinator

Raven Counseling Services
08.2017 - 05.2019

Healthcare Administration

Middle Georgia State University

Healthcare Administration

Georgia Gwinnett College, 1000 University Center Ln

High School Diploma -

ROCKDALE COUNTY HIGH SCHOOL

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