Jafaeth Crizon
Chicago,IL
Summary
Dedicated and results-driven professional with over five years of experience in customer service, brand management, and event coordination. Skilled in leading teams, managing high-volume workloads, and executing strategic community outreach events. Proven track record in achieving customer satisfaction, excelling in fast-paced environments, and enhancing brand visibility through effective communication and organizational skills. Adept at overseeing logistics, coordinating storage, and ensuring seamless event execution. Known for strong interpersonal skills, problem-solving abilities, and a commitment to exceeding performance benchmarks
Overview
6
6
years of professional experience
Work History
Brand Ambassador Manager & Storage Coordinator
ComEd
Chicago, IL
06.2019 - Current
- Lead a team of brand ambassadors, overseeing customer engagement and promotional activities to boost awareness of ComEd’s energy programs.
- Manage storage logistics, ensuring all materials for events are well-organized and readily available for team use.
- Plan and coordinate community outreach events, collaborating with internal teams and external partners to enhance customer engagement.
- Supervise event execution, from setup to breakdown, ensuring smooth operations and a positive experience for attendees.
- Analyze event outcomes and customer feedback to refine future strategies and improve brand visibility.
- Oversee inventory management, ensuring materials are well-stocked and readily available for events, and maintain accurate records through efficient tracking systems.
- Draft detailed reports and professional emails to provide updates on event planning, storage logistics, and team performance, ensuring clear communication across departments.
- Plan and coordinate multiple high-impact events, collaborating with cross-functional teams and external partners to maximize engagement and brand visibility.
- Work closely with other managers to align on event strategies, streamline operations, and implement process improvements that enhance workplace efficiency.
- Proactively communicate with various departments to identify and implement new ideas that improve team workflows and workplace functionality.
- Thrive in a fast-paced environment, balancing multiple priorities and maintaining a high standard of accuracy and productivity
Customer Service Representative
Midway Senior Apartments
Chicago, IL
05.2018 - 06.2019
- Manage a high-volume workload within a deadline-driven environment. Resolve inquiries at any given time and consistently met performance benchmarks in all areas and giving accurate information
- Company attain good customer service ratings as determined by quality monitors earning a 90% or higher marks in all categories including communication skills, listening skills, and problem resolution
- Complete voluntary customer service training to enhance customer satisfaction and improve listening skills
Education
Some College (No Degree) - Graphic Design
Oakton Community College
Des Plaines, ILSkills
- Team Leadership & Management
- Event Planning & Coordination
- Customer Service Excellence
- Time Management & Multitasking
- Inventory & Logistics Management
- Communication & Interpersonal Skills
Languages
Spanish
Native/ Bilingual
Timeline
Brand Ambassador Manager & Storage Coordinator
ComEd
06.2019 - Current
Customer Service Representative
Midway Senior Apartments
05.2018 - 06.2019
Some College (No Degree) - Graphic Design
Oakton Community College
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