Jafar Thorne
Walnut Creek,CA
Summary
Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Event Security Supervisor
Another Planet Ent./Axis Event Staffing
10.2018 - Current
- Manage and oversee security teams for live music events, including entry search, perimeters, and backstage areas.
- Communicate organizational needs.
- Oversee employee performance.
- Identify employee developmental needs; provide guidance/support.
- Guide, train, and communicate instructions to staff.
- Ensure team members have proper tools to succeed.
- Ensure team members have proper relief during shifts.
- Complete reports and paperwork accurately/promptly.
- Represent APE/Axis in courteous, calm, professional manner.
- Encourage staff retention by creating pleasant working environment.
- Provide event security at Outside Lands and Bottlerock music festivals, Bill Graham Civic Auditorium, Berkeley Greek Theater, Oakland Fox Theater, Napa Oxbow Riverstage, the Castro Theater, Palace of Fine Arts, others.
- Provide venue security for major artists including Bob Dylan, Van Morrison, Ed Sheeran, Herbie Hancock, Janelle Monae, Phish, Radiohead, Mos Def, Erykah Badu, Bonnie Raitt, Wilco, Primus, Khruangbin, others.
Driver
Lyft/Uber
02.2013 - 01.2019
- Provided app-based transportation services.
- Completed over 25,000 rides.
Artist Relations Dir./Studio Manager/Master Sched.
Ex'pression College
07.2000 - 02.2013
- Developed and coordinated schedules and logistical support for all classes, labs, and special events, in excess of 300 unique events per week.
- Recruited, screened, oriented, and scheduled volunteer musicians as subjects in Recording Arts Program as needed by curriculum.
- Ensured availability and qualifications of approximately 70 musical acts in 100+ recording sessions every five weeks, constituting management of all-volunteer workforce for about 1500 man-hours per month.
- Maintained a highly detailed level of communication with staff, students, and public pertaining to my areas of responsibility.
- Managed inventory of media assets.
- Created network of several thousand local musicians from ground up through extensive guerilla marketing and "street-team" networking.
- Utilizing student talent, created promotional materials to aid in recruitment of musician volunteers.
- Authored and managed web content pertaining to recruitment of musician volunteers.
- Developed school scheduling system and academic calendar from 2000-2013.
- Saved average $7k per year in staffing cost through innovations in scheduling.
- Successfully authored and completed school's first submission for Accreditation to ACCSCT. Subsequently, Ex'pression accredited in April, 2005.
Customer Service Clerk II (Corporate Collections)
First American Real Estate Tax Service
08.1999 - 07.2000
- Researched and implemented verification of customer claims for the western United States, including communication with other departments, clients, homeowners, competitors, city, county, state officials via email, postal mail, telephone, fax.
- Documentation of errors and retrieval of lost funds/reimbursement of same.
- Took over collections department with over $1 million in outstanding losses accrued over previous six years, and was single-handedly responsible for retrieval of over $300,000 in misapplied funds.
- Took collection effort from a stand-still to being most productive collection department in region, averaging $30k monthly in recovered funds (minimum quota was $800 monthly).
- Created a database from scratch for tracking the progress of claims/collection efforts nationwide.
- Networked via phone and email with real estate service personnel nationwide to document misapplication of funds.
Senior Recertification Analyst
Pinnacle Data
09.1996 - 08.1999
- Researched and oversaw resolution of customer claims pertaining to FEMA Flood Zone analysis performed by research department.
- Evaluation of previous documentation and communication with Customer Service Department regarding same.
- Administrative support for department.
- Oversaw day-to-day operation of department in absence of supervisor.
- Created faxable documentation of process and outcome of flood zone determinations.
- Networked via phone and email with city, county, state government agencies as well as Real Estate Service personnel nationwide to obtain property information and legal documents pertinent to flood zone research.
Education
Bachelor of Arts - Psychology
California State University East Bay
Hayward, CA12.2023
Associate of Arts - Psychology
Diablo Valley College
Pleasant Hill, CA06.2021
Skills
- Active Shooter Training
- Terrorism Threat Identification
- Security Screening
- Emergency Response
- Crowd Control
- Perimeter Patrol
- Security Procedure Implementation
- Risk Factor Assessments
- Problem Identification
- Emergency Response and Management
- Security Activity Coordination
- Staff Leadership
Certification
BSIS California Guard Card 6410885
Timeline
Event Security Supervisor
Another Planet Ent./Axis Event Staffing
10.2018 - Current
Driver
Lyft/Uber
02.2013 - 01.2019
Artist Relations Dir./Studio Manager/Master Sched.
Ex'pression College
07.2000 - 02.2013
Customer Service Clerk II (Corporate Collections)
First American Real Estate Tax Service
08.1999 - 07.2000
Senior Recertification Analyst
Pinnacle Data
09.1996 - 08.1999
Bachelor of Arts - Psychology
California State University East Bay
Associate of Arts - Psychology
Diablo Valley College
BSIS California Guard Card 6410885
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