JAFET D. NARVAEZ-CANCEL
Cedar Rapids,USA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Prizer-Painter Stove Works – BlueStar Cooking
09.2023 - 10.2025
- Deliver professional customer support through active listening, clear communication, and accurate issue documentation.
- Maintain detailed service records to ensure efficient diagnosis and resolution.
- Collaborate with dealers, sales managers, and customers to ensure timely parts replacements and service completion.
- Consistently meet deadlines, and manage multiple priorities in a fast-paced environment.
- Resolved customer inquiries regarding product specifications and order status, enhancing customer satisfaction.
- Streamlined complaint resolution process, improving response times for service requests.
Independent Contractor – Delivery Driver
DoorDash
10.2020 - 09.2023
- Coordinated efficient delivery routes to optimize time and reduce costs.
- Ensured timely order fulfillment through proactive communication with customers and local restaurants.
Tier 2 Technical Support Supervisor
Ready Wireless LLC
07.2017 - 10.2020
- Resolved complex connectivity issues (data, voice, and SMS) to restore services efficiently.
- Supported customers with device setup, account management, and troubleshooting.
- De-escalated challenging customer interactions to achieve high satisfaction and retention.
- Supervised technical support team, ensuring high-quality service delivery and customer satisfaction.
Caregiver / Personal Assistant
Hiawatha Homes Inc.
08.2015 - 07.2017
- Assisted clients with mobility, ensuring safety during transfers and daily routines.
- Delivered personalized care to enhance daily living activities and promote client independence.
Store Manager
GameStop
11.2012 - 06.2015
- Consistently exceeded sales objectives through leadership, and exceptional customer engagement.
- Ensured compliance with company standards, and delivered top-tier customer experiences.
- Directed daily operations to optimize team productivity and enhance customer satisfaction.
- Implemented sales strategies resulting in improved inventory turnover and increased store profitability.
- Ranked in the top 20% nationwide out of 6,000 stores, I successfully led my team to achieve outstanding performance through strong leadership, accountability, and a focus on growth and versatility.
Education
High School Diploma - General Studies
Escuela Virtual De Puerto Rico
Puerto Rico10-2022
Skills
- Customer success & Equity
- Active listeninger
- Service record management
- Team Building / Leadership / Training
- Bilingual communication
- Team supervision
- Conflict de-escalation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Operation Management Training - Oct 2025
Timeline
Customer Service Representative
Prizer-Painter Stove Works – BlueStar Cooking
09.2023 - 10.2025
Independent Contractor – Delivery Driver
DoorDash
10.2020 - 09.2023
Tier 2 Technical Support Supervisor
Ready Wireless LLC
07.2017 - 10.2020
Caregiver / Personal Assistant
Hiawatha Homes Inc.
08.2015 - 07.2017
Store Manager
GameStop
11.2012 - 06.2015
High School Diploma - General Studies
Escuela Virtual De Puerto Rico